RMA Administrator
RMA Administrator
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1 Vacancy
Job Description
Our team at Blackline Safety is growing! As a peopledriven technology company with a mission to make sure every worker returns home safely we drive innovation practice resiliency demonstrate leadership go the extra mile for our customers and empower our people to be their best.
Our fastgrowing company is seeking an RMA Administrative Representative for our Customer Care team. In this role you will be responsible for the timely and accurate processing of product RMAs for Blackline Safety. RMA (Return Merchandise Authorization) administration is key to supporting our technical support repair and quality teams to deliver world class products and service to our customers.
Who are you
You believe in a customerfocused company and want to be part of a team that provides worldclass customer experiences. By Going the extra mile you support your team to produce highquality results to ensure our customers are safe. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and do not shy away from new or changing priorities. Your logical approach contributes to meeting our service level by overcoming obstacles quickly and with integrity. You demonstrate leadership with your positive attitude and desire to contribute to Blackline Safetys success in every detail of your day.
What you bring to the role:
- Post secondary education or equivalent experience.
- 2 years administrative experience preferably in a technical environment
- Experience working with RMAs or with an ERP/CRM (I.e. NetSuite) system is considered an asset.
- Technical aptitude with the ability to quickly adapt and learn multiple systems.
- Excellent computer skills with high proficiency in MS Office applications Intermediate Excel) spreadsheet skills
- Excellent oral and written communication ability
- Professional interpersonal and telephone skills
- Excellent organizational skills and ability to manage multiple priorities.
- High level of attention to detail and accuracy
- Ability to work independently assume responsibility and add value by being proactive.
- Ability to adapt to a dynamic entrepreneurial and fast paced work environment.
- Keen interest in learning and continuous skills and personal development.
Responsibilities:
- Accurately processes RMA (Return Merchandise Authorization) requests in NetSuite according to internal or customers requirements to meet department service levels.
- Verify the eligibility of products for return based on warranty terms product condition and purchase history.
- Follows department standards and procedures when processing requests and contributes to the continuous improvement of processes.
- Successfully resolve customer inquiries via emails or by phone in a proactive prompt and professional manner.
- Track and monitor the progress of RMAs ensuring timely processing and resolution.
- Monitors daily reports related to RMAs and works with shipping accounting distributors sales representatives and customers to resolve issues that could impact product shipment and service levels.
- Collaboratively works to resolve discrepancies in RMA information when needed.
- Works with different delivery carrier platforms to obtain documentation including shipping labels packing slips and return instructions.
- Prepare and processes payments for billable RMA services.
- Assists in the retrieval of outstanding RMA products from customers when needed.
- Assists with product receiving as needed acting as a backup to the RMA receiving administrator.
- Be prepared to embrace adhoc requests and support the team at Blackline.
- Develops new skills and knowledge related to Blackline products and services.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas complex indoor facilities and the remote reaches of our planet. Blacklines products are used to keep people safe in the event of falls missed checkins mandowns and exposure to explosive or toxic gas. Our design development sales marketing support and production are all performed inhouse at our headquarters in Calgary AB. Blackline Safety is a publiclytraded company (TSX: BLN). To learn more about our company visit
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants regardless of age religion race color ancestry gender gender identity or expression disability national origin race or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
Required Experience:
Unclear Seniority
Employment Type
Temp
