Remote Closes 09/02 Loc: Remote from any city USA - Texas Residents Preferred
I. DESCRIPTION OF SERVICES Texas Education Agency requires the services of 1 Product Support Analyst 3 hereafter referred to as Candidate(s) who meets the general qualifications of Product Support Analyst 3 Technical Services Help Desk and Operations and the specifications outlined in this document for the Texas Education Agency.
Position Overview: - We are seeking a highly skilled and motivated Power Platform Administrator to lead the upgrade governance and
- troubleshooting of our Power Platform Center of Excellence (CoE) toolkit. This role will be equally focused on AI administration
- and Microsoft 365 Copilot governance as well as Dynamics 365 CRM management and enhancement. The ideal candidate will
- bring strong experience across Power Platform tools including Co-Pilot Studio Power BI Canvas apps and D365 CRM with a
- collaborative mindset and a passion for innovation.
Key Responsibilities: Dynamics 365 CRM & Power Platform - Administer and support Dynamics 365 CRM including configuration customization and integration with Power Platform.
- Develop and maintain Power Platform Canvas apps to meet business needs.
- Document processes and ensure consistent workflows across CRM and Power Platform solutions.
AI & Microsoft 365 Copilot - Govern and support Microsoft 365 Copilot usage including user enablement policy compliance and performance monitoring.
- Administer AI capabilities within Power Platform and M365 ensuring responsible use and alignment with business goals.
- Provide expertise in Co-Pilot Studio to streamline development and automation processes.
- Collaborate with stakeholders to identify opportunities for AI-driven improvements in workflows and reporting.
Job Qualifications: - Power BI Expertise: Strong skills in creating and managing reports and dashboards.
- Power Platform CoE Toolkit: Experience in upgrading and troubleshooting the toolkit.
- Copilot Studio Proficiency: Hands-on experience with Copilot Studio for automation and development.
- Canvas App Development: Skilled in building user-friendly and functional Canvas apps.
- Dynamics 365 CRM: Proven experience in administering and customizing D365 CRM.
- AI & M365 Copilot Governance: Familiarity with AI tools and Microsoft 365 Copilot governance practices.
- Azure Services: Solid understanding of Azure Analytics and related services.
II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
Years | Required/ Preferred | Experience |
8 | Required | Hands-on experience with customizing entities workflows and integrating D365 CRM with Power Platform tools |
8 | Required | Experience with troubleshooting technical issues analyzing logs and debugging software applications. |
5 | Required | Strong understanding of data visualization principles data modeling using Power-BI |
3 | Required | Familiarity with Copilot Studio for automation and governance of Microsoft 365 Copilot features |
3 | Required | Familiarity with Microsoft Azure Services particularly Azure Active Directory |