GUCCI Client Advisor
GUCCI Client Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
Role MissionAs a Client Advisor for GUCCI you represent the brand to all customers. You will be a sales professional in luxury goods and provide an exceptional client centric service to all customers. You will complete the client journey and achieve the quantitative and qualitative KPIs and objectives of your individual role and the store. You will act as a team player and work collaboratively with all GUCCI employees to achieve exceptional results.
Job Description
Key Accountabilities
Sales and Clienteling
Proactively meet all commercial sales targets and KPIs including but not limited to Clientelling KPIs SPT (Sales Per Transaction) UPT (Units Per Transaction) AUR (Average unit retail) Cross Selling and Conversion as outlined by your management team
Generate maintain and grow a clientele base by active engagement
Provide excellent client service with active client engagement and regular communication as per GUCCI Service Standards
Proactively follow up on client enquiries and requests including after sales services
Provide exceptional personalized service standards transmitting the brand passion suggestions and alternatives as well as anticipating future needs of the clients
Ensure teamwork and collaboration to deliver an exceptional client experience Collaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines HR Dept.
Learning and Training
Ensure proactive learning and development to maintain product knowledge and stay current with best sellers new arrivals and category information
Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines
Participate in development training as required by your management team
Back of House Support
Assist with cashiering and any administrative duties as required
Assist in receiving and unpacking/packing stock
Assist with inventory integrity and control by completing cycle counts category scans and category maintenance
Replenish display merchandise as required Workplace Health and Safety
Ensure compliance to the Safety Management System and all Workplace
Health and Safety (WHS) Policies
Report all incidents hazards and near misses as required by all staff both to your direct manager and Human Resources where applicable and on the reporting platform
Other
Utilize all company tools including iPhone iPad etc and company applications effectively efficiently and as required by the business
Ensure active participation on company provided platforms such as Workplace Workday Retail Training Portal LUCE etc
Adhere to all in store Standard Operation Procedures (SOP)
Comply to all Gucci and Kering Policies Procedures and Guidelines All other ad hoc duties as required by your manager
Key Requirements
Previous experience in a similar role ideally from a high volume retail or servicebased industry preferably in the luxury environment
Customer service orientated attitude driven by sales and meeting and exceeding KPIs and targets
Ability to work dynamically in a highvolume environment
Time management and prioritizing skills
High attention to detail and a strong professional work ethic
Proficiency in using technology and/or learning about updated technologies
Proficiency in Outlook/Excel/Word/PowerPoint
Exceptional written and verbal communication skills
Job Type
RegularStart Date
Schedule
Full timeOrganization
GUCCI AUSTRALIA PTY LTDRequired Experience:
Unclear Seniority
Employment Type
Full-Time
