Medical Back Office Team Leader
Medical Back Office Team Leader
Posted on :
22-05-2025
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1 Vacancy
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Job Description
Berea Primary Care
At White House Clinics we do health care differently. Our multidisciplinary care teams incorporate the expertise of medical dental behavioral health pharmacy and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fastpaced our teams enjoy being able to work collaboratively to support patients.
White House Clinics employees enjoy a competitive wage and robust benefit package including:
- Employer Paid Health Life & Disability Insurance
- 4 Weeks of PTO
- Retirement Plan
- 8 Paid Holidays
- And More!
Many employees work alternative work schedules which allow them a day off during the week.
At White House Clinics we believe in providing our employees with opportunity forboth personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each persons input as we work to deliver outstanding patient care.
TEAM LEADER PRIMARY FUNCTION
The Team Leader serves as the onsite departmental supervisor monitoring daily functions of their team to ensure optimal workflow. The Team Leader reports up to the Service Line Manager as necessary and serves as an intermediary between departments to build relationships develop teams and solve problems to better serve patients. This description is an addendum to core position of the team leader and describes only the specific leadership responsibilities of the team leader.
CMA/RNs are member of a primary care team responsible for the care and treatment of patients in a medical office by assisting medical providers utilizing both assessment and technical skills. CMA/RNs ensure efficient patient flow in rooming/triaging patients completing orders and answering patient questions often acting as a liaison on behalf of our patients to provide high quality healthcare.
PRINCIPLE DUTIES
- Establish the patient as the priority and focuses work around the customer service experience for themselves as well as for the team.
- Supervise daily functions of the team ensuring appropriate protocols and policies are followed.
- Monitor the daily workflow for efficiency.
- Reassign staff as needed or indicated by the Service Line Manager.
- Ensure all departmental logs are completed appropriately and completely.
- Approve daily timecards and ensures that team members arrive on time and take appropriate meal and break periods.
- Develop staff through coaching and training activities on a regular basis.
- Complete evaluations for staff on team.
- Build relationships amongst team leaders and colleagues to improve interoffice communications and develop teamwork capabilities.
- Collaborate through face to face and IM interactions with both providers and the dental and medical team leaders to solve issues that may present throughout the course of the day.
- Participate in monthly clinic team leader meetings to identify workflow issues and troubleshoot potential solutions to present to management team.
- Triage patient complaints and issues and solve as able. Route complicated issues to the next level of management or appropriate department as needed.
- Share appropriate and pertinent information with team in timely manner.
- Attend monthly and quarterly meetings to obtain organizational informational.
- Lead monthly team meeting to share organizational information and deliver quarterly team trainings.
- Maintain records of vital statistics and other pertinent patient data including medical and social histories.
- Prepare patients for and assist with examinations.
- Conduct specified laboratory tests.
- Collect lab specimens including blood urine stool sputum mucous and skin sources.
- Administer injections and medications dress wounds and incisions interpret physicians instructions to patients assist with emergency and minor surgery and perform related tasks as directed.
- Clean and sterilize instruments and equipment and maintain stock of supplies and medications.
- Record and develop electrocardiograms.
- Relay messages to providers assist providers with prescription requests phone in prescriptions to the appropriate pharmacy once ordered and instructed to by a provider.
- Other duties within the scope of practices as assigned by the provider and/or supervisor.
JOB REQUIREMENTS
Minimum Education:Completion of an accredited program for medical assisting or nursing program
Minimum Work Experience:Minimum 1 year medical office experience preferred.
Required License:Current Kentucky Nursing license or Certification/Registration for medical assisting. Basic Life Support Certification through American Heart Association.
Qualifications
Successful applicants will be mature and well organized with pleasant personality and speaking voice. Knowledge of medical office procedures basic computer skills and patient flow in a primary care setting is preferred. Position requires skills in verbal and written communication multitasking as well as proficiency in time management and organizational skills. Preference will be given to candidates with previous medical office experience. Medical assistants must hold a certification or registration that is recognized by a certifying board of their field such as American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT). Employee is responsible for maintaining requirements of certification and providing evidence of this to the organization as requested.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age or disability.
ORGANIZATIONAL EXPECTATIONS
Professionalism
Maintains competency and knowledge of current standards of practice trends and developments in related scope of practice through reading and inservices. This is especially important in the areas of keeping current with medical guidelines for vital signs medication administration updates including vaccine administration schedules and techniques. Obeys appropriate dress code as specified in Employee Handbook. Provide superior customer service to all patients external customers (office staff of other offices hospital community agencies etc.) and coworkers. Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
Service
Demonstrates excellent customer service through his/her attitude and actions consistent with the standards contained in the Mission and Vision and Values of the organization. Maintains clinic standards for a clean and quiet patient environment to maintain a positive patient care experience. Promotes culture of safety for patients and employees through proper identification reporting documentation and prevention.
Compliance
Maintains compliance with organizations policies as well as established practices protocols and procedures of the position department and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Adheres to professional standards clinic policies and procedures (OSHA HIPAA Standing Orders etc.) federal state and local requirements Health Resources and Services Administration (HRSA) U.S. Department of Health and Human Services (HHS) Office of the Inspector General (OIG) etc. Cooperates fully with all aspects of Corporate Compliance Plan and Standards of Conduct. Participates in all safety programs which may include assignment to an emergency response team.
ACCOUNTABILITY
Accountable to the Service Line Manager.
SUPERVISION EXERCISED
Supervises departmental team.
TYPICAL PHYSICAL DEMANDS
Requires sitting bending stooping and stretching. Requires eyehand coordination and manual dexterity sufficient to performing phlebotomy give injections administer medications operate diagnostic equipment keyboard photocopier telephone calculator and other office equipment as necessary. Requires normal range of hearing and eyesight to record prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Requires knowledge and usage of proper body mechanics in assisting patients with transferring positions (example transfer from chair to bed etc.)
TYPICAL WORKING CONDITIONS
Work is performed in an office environment. Involves frequent contact with staff and the public. Contact may involve dealing with angry or upset people. Occasional evening or weekend work. Work may be stressful at times. As a clinical employee exposure to any contagion is possible knowledge and use of PPE is required as standard precaution.
TRAVEL REQUIREMENTS
Regular travel is not a requirement for this position. Employees may be requested to provide coverage for another clinic on occasion.
SALARY
Starting at $15.04 per hour.
WORK HOURS
37.5 hours
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally this job description is not intended as an employment contract implied or otherwise and the Center continues to maintain its status as an atwill employer.
Employment Type
Hourly
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