Legal Intake Coordinator
Legal Intake Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
No phone calls or recruiter emails please.
Responsibilities include but not limited to:
- Respond to all client inquiries by phone email chat etc. in a timely manner
- Engage in warm and professional conversations with potential clients
- Build rapport establish trust and ensure clients feel heard and understood while walking them through the intake assessment
- Effectively communicate the firms vision mission and core values to potential clients
- Set up new client case files in Neos Case Management System
- Confirm receipt of all relevant documents (i.e. legal documents medical records billing records lien information)
- Maintain accurate and detailed records of all client interactions and information in our database
- Assist with documentation data analysis conversion rates and client referrals
- Responsible for Key Performance Indicators (KPIs) and subsequent reporting
- Provide accurate and comprehensive information about the client and their case to facilitate efficient case management
- All other duties as assigned
Qualifications:
- Associates degree or higher preferred; high school diploma or equivalent required
- Minimum of two (2) years of customer service experience required
- Minimum of one (1) year experience in a law firm preferably personal injury preferred
- Must have working knowledge of the intake process and general client experience as it pertains to law firms
- Basic to Intermediate knowledge of MS Word Excel and Outlook
- Attention to detailand ability to multitask while handling a high volume of phone calls
- Must have a passion for customer service and advocating for our clients
The is a fulltime hourly position starting at $19.
Why work at Speaks Law Firm
Ability to be an individual contributor to meaningful work.
Professional growth opportunities.
A creative and supportive work environment.
Excellent benefit package includingmedical dentalvision 401k PTO & parental leave.
Required Experience:
Junior IC
Employment Type
Full-Time
