Technology Support Specialist II
Technology Support Specialist II
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USD 49731 - 49731
1 Vacancy
Job Description
Job Details
Description
Position Classification
Regular fulltime salaried exempt and benefiteligible staff position. For more benefit information visitWhy Work at UCO
General Schedule
Position typically works 40 hours per week Monday Friday 7:30 AM to 4:30 PM
Position Overview
Ensures the proper daytoday operation of college technology applications and systems. Provides assistance in resolving technology support issues. Performs installations repairs upgrades backups and other tasks. Perform installations repairs upgrades backups and other maintenance tasks. Continuously improves user experiences by analyzing technology systems and recommending improvements and efficiencies.
The primary duties (more than 50% and most significant) of this position are the application of systems analysis techniques and procedures including consulting with users; to determine hardware software or system functional expectations therefore it meets the job duties test for the FSLA computer exemption category.
Department Specific Essential Job Functions
Analyzes tests maintains and suggests modifications of computersystems and programs including coordinating the installation and deprecation of same. Applies systems analysistechniques and procedures including consulting with users content experts and campus partners to determine hardware software or system functional specifications. Provides technology support in all college spaces including offices classrooms labs and clinic spaces. Support may be provided remotely or at deskside as appropriate. Serves as college functional applications administrator for various enterprise systems as assigned by college leadership. May act as liaison for various university partners as assigned by college leadership. May assist in the evaluation recommendation and coordination of the purchase of college hardware and software. May be required to actively participate in related university technology initiatives.
Works independently with minimal supervision but demonstrate willingness to seek out expertise as needed and work in a highly collaborative environment including documentation of tasks ticket work etc.
Position involves regularly moving/delivering lifting and setting upcomputers monitors and related equipment.
Position also involves performing installation tasks at ground level and in tight spaces.
Performs other related duties as assigned.
Qualifications/Experience Required
Requires an associates degree MIS or related field plus 3 years of relevant experience in the chosen field or if no degree 5 years of relevant work experience that provides knowledge of and exposure to fundamental theories principles and concepts. Has solid experience and understanding of information technology services and products. Experience in supporting an enterprise networking environment is required.
Qualifications/Experience Preferred
A bachelors degree or an equivalent combination of education and relevant experience. Three to five years of technical support experience with Windows operating systems in an enterprise environment. Experience with a modern Microsoft networking environment. Proficiency with Dell computers a plus. CompTIA A certification preferred.
Knowledge/Skills/Abilities
Demonstrates knowledge of personal computer hardware and software including Windows and Apple/Mac operating systems and Microsoft 365 applications. Maintains customerservice attitude. Ability to analyze evaluate and solve system related problems. Ability to translate technical issues so that nontechnical personnel can understand issues. Ability to work independently and maintain courteous attitude in dealing with students faculty and staff and visitors.
Physical Demands
Reasonable accommodation (in accordance with ADA requirements) may be made upon request to enable individuals with disabilities to perform essential functions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
