Product Support Analyst

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Product Support Analyst doThe Product Support Analyst collaborates with team members and internal teams to resolve client inquiries related to Fiserv reporting tools and a subset of merchant processing tools. They drive results unsupervised leveraging their initiative and selfmanagement skills. They are proficient at multitasking and utilize all available tools and team resources effectively while thriving in a learning and everchanging environment. Additionally they collaborate with Account Management and Sales teams to provide training on our reporting tools and offer guidance on the suggested use of Fiserv tools.

What you will do:

• Resolve moderate to complex system inquiries directly.
• Identify analyze and recommend solutions to client system usage and procedural issues.
• Educate customers on relevant industry information and provide training on products reporting and selfservice tools.
• Facilitate client and banking partner training and onthespot troubleshooting sessions at an executive level.
• Integrate system procedures and process improvements within Enterprise CMM and SMB Sales and Service Segments.
• Collaborate with internal technical teams and development to identify document and correct system defects propose product improvements and appropriate actions to enhance the quality of the client experience.
• Provide timely updates and daily communications to the Carat Product Team.

What you will need to have:

• 2 years of experience in a customerfacing role within the industry.
• 2 years of experience in handling moderate to complex system inquiries.
• 3 years of experience in client training and onthespot troubleshooting sessions.
• 2 years of experience collaborating with technical teams to document and correct system defects.
• Bachelors degree in a related field or equivalent combination of education work and/or military experience.

What would be great to have:

• 3 years of experience in problem management.
• 2 years of experience with Original First Data products platforms systems and operational areas.
• 2 years of experience in customer support policies standards and procedures.
• 2 years of experience with customer interaction tools and methods.

Perks at Work:

• Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy worklife balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.