Field Service Representative, Dedrone

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location Remote with travel expectation of 60%

Reports to the Sr Director of Sales Engineering Dedrone by Axon

About Us
Dedrone by Axon is a partnership between Dedrone the global leader in airspace security and Axon a pioneer in public safety technology. Together we provide cuttingedge solutions to detect identify track and mitigate unauthorized drones protecting critical assets events and environments worldwide.
We are seeking a versatile and techsavvy Field Service Representative to join our team. This role is ideal for someone with a strong technical foundation who enjoys handson work including deploying and installing advanced Dedrone systems across diverse environments such as rooftops fields and event venues.
Be part of a transformative partnership between Axon and Dedrone providing solutions that redefine airspace security.
Gain handson experience with advanced technologies in a dynamic and impactful role.
Work in a collaborative environment that values innovation integrity and performance.

What We Need:

• System Installation and Deployment:
• Perform onsite installations of Dedrone by Axon systems including mounting sensors cameras and other components in a variety of environments (e.g. rooftops open fields highsecurity areas).
• Conduct wiring cabling and system integration tasks to ensure proper connectivity and functionality.
• System Configuration and Testing:
• Configure Dedrone by Axon systems according to sitespecific requirements and customer needs.
• Perform system testing and troubleshooting to ensure optimal performance before handing over to the customer.
• Provide technical documentation and detailed reporting for installations and troubleshooting efforts.
• Customer Support:
• Serve as the onsite technical point of contact for customers during installations and events.
• Provide training and guidance to customers on system operation and maintenance.
• Respond promptly to customer inquiries and escalate issues as needed.
• Maintenance and Upgrades:
• Conduct routine maintenance and software updates to ensure system reliability.
• Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.
• Collaboration:
• Work closely with internal teams including engineering product development and customer success to ensure seamless deployment and support of Dedrone by Axon solutions.
• Safety and Compliance:
• Adhere to safety guidelines and protocols for working in diverse environments including rooftops and outdoor installations.
• Ensure compliance with all sitespecific regulations and requirements.

What You Bring:

• Experience:
• 2 years of handson technical fieldwork including system installations or maintenance.
• Experience working with security systems sensors or networked technology preferred.
• Familiarity with tools and techniques for installation in varied environments (e.g. rooftops outdoor sites).
• Skills:
• Strong technical problemsolving skills with the ability to troubleshoot hardware and software issues.
• Basic understanding of networking including IP configuration and wireless communication.
• Excellent communication skills to interact with customers and crossfunctional teams effectively.
• Knowledge:
• Understanding counterdrone technologies or security systems is a plus.
• Familiarity with Axons ecosystem of public safety solutions is beneficial.
• Physical Requirements:
• Comfortable working at heights in outdoor environments and under varying weather conditions.
• Ability to lift and carry equipment up to 50 pounds.
• Education:
• Associates degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

The benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 83505 in the lowest geographic market and USD 133208 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.