Surveillance Operator - Overnight Shift
Surveillance Operator - Overnight Shift
Posted on :
22-05-2025
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1 Vacancy
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Job Description
DIRECT HIRE: A great entry level opportunity in Bowie Video Surveillance Agent I is responsible for observing and responding to urgent situations in a call center environment and acts as a liaison between client field officers and emergency response personnel to ensure accurate and timely communication. As the key point of contact in an emergency the Video Surveillance Agent I must provide exceptional customer service and good judgement to help facilitate the safety and welfare of life and property.
Pay: $18hr $20 after 60day probationary period
Benefits: Health dental and vision insurance eligibility 401K with employer match PTOShort Term Disability Long Term Disability & Life Insurance Paid Parental Leave after 1 year of work Vacation Reimbursement Program Eligible for overtime and shift differential hours
TheVideo Surveillance Agent I position is a 100% onsite position with overnight shift hours.The position could include evenings weekends and holidays.
MUST BE ABLE TO WORK FRIDAY SUNDAY 6 PM 6 AM (12 HOUR SHIFTS)
KEY RESPONSIBILITIES
PREFERRED QUALIFICATIONS
TRAINING AND CERTIFICATIONS
Once youve applied for a faster response please text VSA to.
INDH
Pay: $18hr $20 after 60day probationary period
Benefits: Health dental and vision insurance eligibility 401K with employer match PTOShort Term Disability Long Term Disability & Life Insurance Paid Parental Leave after 1 year of work Vacation Reimbursement Program Eligible for overtime and shift differential hours
TheVideo Surveillance Agent I position is a 100% onsite position with overnight shift hours.The position could include evenings weekends and holidays.
MUST BE ABLE TO WORK FRIDAY SUNDAY 6 PM 6 AM (12 HOUR SHIFTS)
KEY RESPONSIBILITIES
- Monitor client sites and dispatch police department as needed
- Provide continuous observation and surveillance for client sites
- Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff
- Report incidents or suspicious activity to client representatives or company management utilizing established procedures
- Responsible for the prioritization and management of critical and noncritical events including but not limited to access control safety breaches intrusion detection video tours and emergency response
- Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type
- Gather data and documents within proper systems as required
- Inform client field management or law enforcement/EMS of any serious safety business jeopardy or other operational situations
- Provide event history and update information as appropriate
- Document daily activity and incident reports in the companys online system with concise detailed and accurate information
- Provide ongoing administrative support for the RTOC and shift supervisors
- Advise shift supervisors of any updates with contact profiles database information or procedures
- Seek updates from clients and field supervisors and update in the RTOC database
- Assist with and/or initiate projects that improve the overall efficiency of the MVG Operation Center such as testing and evaluating new security technologies
- Deliver excellent customer service
- Perform other duties as assigned
- High school diploma or equivalent
PREFERRED QUALIFICATIONS
- Minimum of one year customer service experience (not essential)
- Basic computer skills
- Excellent verbal and written communication skills (clear and concise)
- Excellent organizational skills and attention to detail
- Strong problemsolving skills
- Ability to handle multiple priorities in a fastpaced environment
- Ability to act with integrity professionalism and confidentiality
- Continuously seeking process improvement
- Excellent customer service skills
- Ensure that the companys safety program is always enforced at a zerotolerance on the project site
- Ensure the companys quality control plan is enforced
TRAINING AND CERTIFICATIONS
- Company training as assigned
Once youve applied for a faster response please text VSA to.
INDH
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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