Meetings & Events Service Delivery Manager, EMEA, Amazon Meetings and Events
Meetings & Events Service Delivery Manager, EMEA, Amazon Meetings and Events
Posted on :
22-05-2025
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1 Vacancy
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Job Description
The Meetings and Events Service Delivery Manager EMEA leads the execution of customer events and drives performance processes and quality standards across the region. They are responsible for elevating team performance and Amazon Meetings & Events (AM&E) reputation through excellence in service delivery. Working within AM&Es global strategy they optimize and implement programs while developing team strategies leading initiatives and maintaining governance standards. Success in this role requires strong multidirectional leadership and communication skills with an ability to coordinate effectively across all organizational levels.
This role is responsible for working with a team that is focused on developing bestinclass travel and event programs.
At Amazon we are committed to and invested in sustainability because its a win all around its good for business the planet our customers and our communities. Amazon has cofounded and signed The Climate Pledge a commitment to reach net zero carbon by 2040. This sciencebased goal is a multiyear carbon emissions reduction goal that is aligned with getting to carbon neutrality 10 years faster than the latest scientific guidance.
Key job responsibilities
Identify service communication and process improvement opportunities throughout events delivery.
Lead the implementation of best practices and standard operating procedures and adherence to global playbooks.
Under the leadership of the Global Service Delivery Manager develop deliver and implement strategic plans for the delivery of events
Daily leadership of all regional onsite Service Delivery teams across the region ensuring that all agreed SLAs and service standards are met.
Review current service support models to ensure accuracy and reliability of delivery; with emphasis on consistency and optimization.
Leads localization of global SOPs best practices and job aids to meet regional customer needs and country/city nuance as appropriate.
Maintain frequent contact with key stakeholders. Share programmatic updates feedback and need to know information.
Regular reporting and updates to executive and leadership teams stakeholders and colleagues ensuring full understanding of progress direction and expected results at all times.
Analyzes event processes and outcomes to identify areas for enhancement then partners across the organization to develop and implement innovative scalable solutions that streamline event planning and execution without adding unnecessary complexity.
Maintain knowledge of current trends and innovations in the meetings and events industry.
About the team
Were working to be the most customercentric company on earth. To get there we need exceptionally talented bright innovative and driven leaders.
Amazon Meetings and Events (AM&E) supports all Amazon event owners in achieving their business objectives. Whether the event is large or small; simple or complex; meetings/events are hosted within a corporate office a conference center hotel or a mix; our goal is to make it easier. We do that by reducing costs mitigating risks and enabling efficiencies all while ensuring we facilitate the event owners ability to focus on the content not the logistics.
Demonstrated experience in Event Management or Program Management role.
Experience working in either meetings and events held within corporate facilities or held at noncorporate facilities (hotels conference centers etc.).
Experience managing events across campus and remote environments
Proficient with productivity software including Microsoft Outlook Word Excel Project and SharePoint
Intermediate to advanced userexperience with common Meeting Management technology.
Proven ability to define and execute change strategies.
Experience with crossfunctional teams to dive deep and find solutions to complex problems.
Effective resource management and project management skills.
Bachelors Degree.
Meeting planning strategic sourcing or hospitality experience.
CMP (Certified Meeting Professional) or other industry certification.
Strategic Meetings Management Program (SMMP) experience desirable in either 3rd Party or buyer role.
International meeting & event experience.
Microsoft Visio or CAD experience.
Advanced userexperience with common Meeting Management technology.
3rdParty vendor/agency experience with direct account management operations and/or customer interface.
Experience communicating with technical and nontechnical stakeholders.
Demonstrated ability to think strategically and successfully execute tactics.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This role is responsible for working with a team that is focused on developing bestinclass travel and event programs.
At Amazon we are committed to and invested in sustainability because its a win all around its good for business the planet our customers and our communities. Amazon has cofounded and signed The Climate Pledge a commitment to reach net zero carbon by 2040. This sciencebased goal is a multiyear carbon emissions reduction goal that is aligned with getting to carbon neutrality 10 years faster than the latest scientific guidance.
Key job responsibilities
Identify service communication and process improvement opportunities throughout events delivery.
Lead the implementation of best practices and standard operating procedures and adherence to global playbooks.
Under the leadership of the Global Service Delivery Manager develop deliver and implement strategic plans for the delivery of events
Daily leadership of all regional onsite Service Delivery teams across the region ensuring that all agreed SLAs and service standards are met.
Review current service support models to ensure accuracy and reliability of delivery; with emphasis on consistency and optimization.
Leads localization of global SOPs best practices and job aids to meet regional customer needs and country/city nuance as appropriate.
Maintain frequent contact with key stakeholders. Share programmatic updates feedback and need to know information.
Regular reporting and updates to executive and leadership teams stakeholders and colleagues ensuring full understanding of progress direction and expected results at all times.
Analyzes event processes and outcomes to identify areas for enhancement then partners across the organization to develop and implement innovative scalable solutions that streamline event planning and execution without adding unnecessary complexity.
Maintain knowledge of current trends and innovations in the meetings and events industry.
About the team
Were working to be the most customercentric company on earth. To get there we need exceptionally talented bright innovative and driven leaders.
Amazon Meetings and Events (AM&E) supports all Amazon event owners in achieving their business objectives. Whether the event is large or small; simple or complex; meetings/events are hosted within a corporate office a conference center hotel or a mix; our goal is to make it easier. We do that by reducing costs mitigating risks and enabling efficiencies all while ensuring we facilitate the event owners ability to focus on the content not the logistics.
Demonstrated experience in Event Management or Program Management role.
Experience working in either meetings and events held within corporate facilities or held at noncorporate facilities (hotels conference centers etc.).
Experience managing events across campus and remote environments
Proficient with productivity software including Microsoft Outlook Word Excel Project and SharePoint
Intermediate to advanced userexperience with common Meeting Management technology.
Proven ability to define and execute change strategies.
Experience with crossfunctional teams to dive deep and find solutions to complex problems.
Effective resource management and project management skills.
Bachelors Degree.
Meeting planning strategic sourcing or hospitality experience.
CMP (Certified Meeting Professional) or other industry certification.
Strategic Meetings Management Program (SMMP) experience desirable in either 3rd Party or buyer role.
International meeting & event experience.
Microsoft Visio or CAD experience.
Advanced userexperience with common Meeting Management technology.
3rdParty vendor/agency experience with direct account management operations and/or customer interface.
Experience communicating with technical and nontechnical stakeholders.
Demonstrated ability to think strategically and successfully execute tactics.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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