Boston Harbor City Cruises Dock Concierge - Hingham, MA
Boston Harbor City Cruises Dock Concierge - Hingham, MA
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1 Vacancy
Job Description
Boston Harbor City Cruises is seeking a Dock Concierge for our operation in Hingham MA.
About You:
This person will be adaptable dynamic and embody City Experiences RESPECT Service System.
About the Opportunity:
We are currently seeking friendly upbeat people to work as Dock Concierge to provide excellent service to our customers. If you like interacting with people from all over the world have a friendly outgoing personality then this may be the position for you! Our Dock Concierges work various outdoor locations along the Boston Waterfront engaging with customers as they wait to board a cruise processing passengers tickets and providing helpful information to visitors.
Essential Duties & Responsibilities:
- Greet guests with a smile and spoken hello interacting with customers in a friendly and helpful manner.
- Excellent communication interpersonal and customer service skills.
- Physical Demands This position regularly involves walking and standing for long periods of time and the ability to lift 25 pounds.
- Dock Concierge will be stationed at various locations outdoors and will work in all forms of weather.
- Capacity to keep calm in a busy fastpaced work environment.
- Understanding and familiarity with Anchor City Experiences Reservations system.
- Understanding and familiarity with Dock Access City Experiences Ticket Redemption and Scanning System.
- An understanding of technology and City Experiences provided ticket redemption devices. Concierge will check and scan customers tickets and make certain customers are at the correct boarding location.
- Familiarizing yourself with all our Third Party (FIT) Voucher Companies and the redemption or collection process for each voucher.
- Understanding and familiarity with City Experiences scheduling platforms. Concierge will be tasked with punching in & out at the start and end of every shift.
- Providing accurate information about the Boston Waterfront area and answering any questions passengers may have.
- Provide directions to points of interest in the area such as historical sites restaurants tourist attractions transportation etc.
- Work cooperatively as part of a cohesive team following company guidelines and supervisors direction.
- Additional job duties assigned.
Requirements & Qualifications:
- An outgoing personality and good sense of humor able to interact with guests in a friendly courteous manner.
- A sincere interest in learning all aspects of customer service.
- Knowledge of the Boston and Waterfront area (to give directions to area restaurants and attractions).
- Ability to follow a detailed and highly structured set of policies and procedures.
- A positive cando attitude as part of a wellfunctioning team.
- Agreeable to working outdoors in all kinds of weather.
- Will be required to be available for work weekends and on all major holidays.
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race color religion national origin sex age sexual orientation gender identity or expression mental or physical disability status as a protected veteran or other characteristics prohibited by applicable law.
Employment Type
Full Time
