Practice Manager II-Family Care
Practice Manager II-Family Care
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Job Description
Practice Manager IIFamily Care
Are you looking for a rewarding career with topnotch benefitsWe are looking for a qualifiedManagerlike you to join our Texas Health family.
Position Highlights
The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies procedures and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate. May support 4 8 providers at any given time. This may also include satellite location supervision.
- Work location: Sunnyvale TX is the primary location approximately 3 days a week at Sunnyvale 1 in Forney TX and 1 in Rockwall TX
- Work hours: Full Time (40 Hours); Day Shift; Monday Friday 08:00 AM 5:00 PM.
Texas Health Physicians Group includes more than 1000 physicians nurse practitioners and physician assistants dedicated to providing quality patientsafe care at more than 240 offices located throughout the DFW Metroplex.
THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives like the Diversity Action Council and Living the Promise have helped to create an inclusive supportive peoplefirst excellencedriven culture and workplace making THPG a great place to work.
As part of the Texas Health family and its 28000 employees were one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are topnotch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.
Job Duties
Effectively leads and develops a team of employees including hiring training and development salary recommendations initiates process to terminate access when employees separate etc. Responsible for employee performance management and setting individual goals as outlined in policies and procedures.
Manages and or participates in front office operations to maximize patient satisfaction patient access maintenance of medical records verification of benefits timely and accurate charge entry collection of payments and customer service efforts. Supervises medical nursing and clerical staff to ensure adequate coverage for quality patient care.
Ensures that staff is current in competencies assessments licensure certifications and other annual training.
Monitors staffs time and attendance consistent with THR policies.
Monitors & provides recommendations for clinic budget goals and objectives.
Assists clinic operations leadership to develop and implement performance goals and objectives as well as longterm planning.
Coordinates scheduling of operations to ensure proper coverage of patient appointments and outofoffice calls.
Ensures work environment complies with regulatory licensure compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies risk and opportunities for improvement.
Serves as the first point of contact for patient and external customer complaints. Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed. Responsible for providing necessary summary to clinic operation leadership for High Reliability.
Acts as the liaison between the practice and Central Billing Office.
Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.
Reports all confirmed or suspected privacy breaches patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans. Performs other duties as assigned.
Education
H.S. Diploma or equivalent and 4 years experience in lieu of Associates Degree required. Or Associates Degree in Business or healthcare related field and 2 years experience required
Experience
2 years Medical practice management or relevant clinic leadership experience with Associates Degree required; Or 4 years Medical practice management or relevant clinic leadership experience without Associates Degree required.
** Prefer candidates that have at least 2 years experience managing a medical practice and have an Associates degree in a healthcare related field **
Skills
Possesses a strong work ethic and a high level of professionalism.
Demonstrates good understanding of health insurance and medical costs including coding.
Proficient computer and EMR skills including but not limited to Microsoft Office suite applications such as Word and Excel.
Demonstrated business and analytic/financial skills.
Strong communication and organizational skills
Proven experience in a customer service environment.
Strong people management and development skills.
Ability to shape communications to the needs of the audience.
Knowledgeable of HIPAA state and federal regulations governing confidentiality release of information and record retention. Familiar with Electronic Medical Record (EMR) functionality document imaging and workflow. Allscripts and EPIC Care Connect EMR experience a plus.
Why Texas Health
At Texas Health Resources our mission is to improve the health of the people in the communities we serve.
Our awardwinning culture is a tribute to our amazing employees. Were thrilled to be a 2023 FORTUNE Magazines 100 Best Companies to Work For for the 9th year in a row!
We strive to create an atmosphere of respect integrity compassion and excellence for all. Were committed to diversity in our workforce and our mission to serve spreads across ethnic cultural economic and generational boundaries. Join us and to do your lifes best work here!
As part of the Texas Health family and its 28000 employees were one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are topnotch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.
Learn more about our culture benefits and recent awards.
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Required Experience:
Manager
Employment Type
Full-Time
