Customer Support Specialist - HYBRID ROLE
Customer Support Specialist - HYBRID ROLE
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Job Description
DRB Systems (DRB) (A Vontier Company) is the leading provider of technologyenabled devices and software solutions to the North American car care industry.
JOB PURPOSE:
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Respond to customer queries in a timely and accurate way: incoming phone calls and emails from car wash owners operators and management needing technical support configuration changes or training on their products.
- Resolves cases representing technical requests from our customers troubleshoots technical and process issues
- Takes Notes in Salesforce detailing steps and processes taken on every interaction.
- Follow up with customers to ensure their technical issues are resolved.
- Assist in training new Technical Support Representatives
- Gathers data to identify and evaluate technical purchasing options.
- Provide Best in Class service to internal and external customers
- Availability to work evenings weekends and holidays on a rotation.
- Sitting for long periods of time doing computer work
MINIMUM REQUIREMENTS:
Skill Sets:
- Experience in customer facing position
- Ability to maintain composure in highstress situations
- Problem solving and troubleshooting skills
- Active listening and interpersonal skills
- Strong attention to detail
- Knowledgeable in MS Office (Excel Word Power Point)
- Curiosity
Education:
- High School Diploma (or GED or High School Equivalence Certificate)
Preferred Requirements:
- Associates or Bachelors Degree
- Technical experience
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity automation and multienergy technologies to meet the needs of a rapidly evolving more connected mobility ecosystem. Leveraging leading market positions decades of domain expertise and unparalleled portfolio breadth Vontier enables the way the world moves delivering smart safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Companys website at .
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access opportunity and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age sexual orientation marital status disability veteran status citizenship status gender identity or expression gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process you may contact us at email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
