Road Service Technician
Road Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
As a Field Service Technician you will provide customer service as you troubleshoot equipment and deliver solutions that create a cleaner safer at our customers facility our service technicians maintain troubleshoot and repair products and provide quality customer service and communication to minimize costs and ensure will maintain the proper parts supplies and tools in your service vehicle to solve customer will quickly and accurately diagnose equipment issues and determine what is needed to get the equipment running rely on you to teach them how to use our equipment correctly and decrease future needs making you a true asset to our customers.
Specific Responsibilities:
- Troubleshoot and repair mechanical electrical and hydraulic systems air and watercooled combustion engines and dieselgasLP powered engine problems on all products and similar competitive products.
- Responsible for effectively scheduling time and arranging all customer service calls planned maintenance and breakdowns to maintain effective customer service.
- Maintain records of all service activities and business reporting documentation through the use of customer repair order logs service agreements completed repair orders timesheets machine checklists receiving records expense reports and service agreements.
- Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers.
- Ensure proper communication of customer preventative maintenance schedules and future service needs.
- Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.
- Responsible for proper and safe use maintenance and reporting of all Company property.
- This includes trucks trailers tools and equipment.
- Partner with sales representatives concerning potential customer applications for equipment replacements.
- Consistently present a professional image both in personal appearance and condition of company equipment.
- Assist manager by making territory boundary changes and customer alignment recommendations
Required Experience:
- High school diploma or equivalent vocational school coursework a plus.
- Minimum of two years work experience to include:
- Troubleshooting diagnosing and repairing mobile equipment.
- Demonstrated experience working with one or more of the following:mechanical electrical and hydraulic systems air and watercooled combustion engines and dieselgasLP powered engine.
- Demonstrated experience working in direct contact with customers on servicerelated activities.
- Demonstrated ability to work independently with minimal supervision.
- Safely use hand and power shop tools equipment and diagnostic devices.
- Basic understanding and knowledge of how to use a personal computer including MS Office Suite email and proprietary systems.
- Understand and manage expenses within the service operation.
- Good verbal communication skills customercentric attitude and approach.
- Basic estimating and inventory management skills.
- Valid drivers license plus meet Company driving policy requirements.
Please send resumes to
Required Experience:
IC
Employment Type
Full Time
