Factory Customer Service Representative
Factory Customer Service Representative
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1 Vacancy
Job Description
Factory Customer Service Representative
Norwood MA
Come make the world and accelerate your success.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our topnotch team of more than 50000 diverse and highperforming professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.
The Job:
The successful candidate for the Customer Service Representative will be able to provide professional service and support for our Product Services Division customers by handling all clerical duties in the service center as well as customer orders and pointofsales.
Able to work Monday through Friday fulltime with additional hours as needed to meet customer demands
- Must be able to perform simple mathematical calculations.
- Operate with a high degree of integrity and accountability.
- Be dependable reliable and need minimal supervision.
- Ability to demonstrate superior customer service and salesmanship.
- Excellent skills in Microsoft applications; Excel Power Point Word Outlook.
The Person:
- Handles pricing identifying all items as a catalog number and description verifies quantity and extending all items on customer orders.
- Attracts potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
- Conducts customer sales and service both at the counter and via phone.
- Services customers on product application features benefits and proper handling and maintenance. Also responsible for making sales of services programs and products to customers.
- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
The Details:
Youll receive a competitive salary and a great benefits plan including:
- Medical dental life vision wellness program disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More:
We want our company to be a place youll want to be and stay. Being part of our team means youll get to:
- Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources including our Lean Academy Coursera and online university.
- Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity equity and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.
Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!
#LISB1
#LIOnsite
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative techdriven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our stateoftheart smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Benefits & Perks
Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of stateoftheart learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
PurposeDriven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website please contact us at (860)or at . Due to volume we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
