Client Experience Internship
Client Experience Internship
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Job Description
Job Title: Client Experience Internship
Location & Duration: New York City across our studios
Employment Type: Credit for Internship 15 hrs/week for 1012 weeks
Reports to: Client Experience Manager
Client Experience Intern: NYC
alts Alteration Specialists is looking for a Client Experience Intern
We are looking for a parttime Client Experience Intern that will play a vital role in providing exceptional customer experiences for our esteemed clients Your primary responsibilities will include assisting our Customer Experience Manager and Associates in daily tasks and managing our online presence on platforms such as Yelp and Google. Additionally your knowledge and experience in marketing and luxury retail will be advantageous in delivering highquality service to our discerning clientele.
This role is an unpaid internship but school credit can be received and a commitment of 15 hours a week with a minimum commitment of 10 to 12 weeks.
Responsibilities
- Customer Support Learning: Work closely with the Client Experience Manager to learn how to manage and respond to customer feedback using Customer Thermometer focusing on tone timing and professionalism.
- Online Presence Insights: Gain handson experience in managing our Yelp and Google profiles by learning how to update information respond to reviews thoughtfully and engage with customers to build a strong digital reputation.
- Client Relationship Skills: Observe and assist in nurturing positive client relationships learning best practices for fostering satisfaction loyalty and retention.
- Customer Experience Data: Learn how to collect organize and interpret data related to customer feedback to identify patterns and support strategic improvements.
- Problem Resolution Training: Shadow the team in resolving client concerns and learn how to approach challenges with empathy critical thinking and solutionoriented communication.
- Administrative Support Development: Assist with client servicesrelated administrative tasks such as scheduling and appointment confirmations while gaining insight into effective organizational practices
Attributes
- You are an empathetic communicator. Whether addressing concerns or celebrating successes your communication is clear compassionate and effective in all situations.
- You are adaptable and resourceful. You enjoy finding creative solutions to challenges always thinking on your feet to meet both team and client needs.
- You are collaborative and a team player. You thrive in a teamoriented environment offering support and sharing ideas to enhance overall customer satisfaction.
- You are a strong problem solver. Whether its a small issue or a more complex concern you approach every challenge with a calm methodical mindset and a commitment to resolving it promptly.
- You are customercentric. Your top priority is always the client experience. You are dedicated to nurturing longterm relationships by ensuring every interaction exceeds expectations and fosters loyalty.
- You are highly organized and efficient. You manage multiple tasks with ease and maintain a wellorganized system for tracking client concerns feedback and followups.
- You are a lifelong learner. You actively seek opportunities for personal and professional growth whether through feedback training or selfdriven learning.
- You are dependable and accountable. You take full ownership of your responsibilities ensuring that all client issues are resolved in a timely manner and your work is consistently accurate.
- You are positive and approachable. Your positive attitude is contagious and your ability to build rapport with clients and colleagues alike creates a welcoming supportive environment.
Experience
- Enrolled in or recently graduated from a 4year accredited university required
- Previous experience in customer service marketing or luxury retail desired
- Strong communication skills both written and verbal with an emphasis on professionalism and courtesy required.
- Exceptional organizational and multitasking abilities to handle various tasks efficiently required
- Familiarity with social media platforms and online review sites (e.g. Yelp Google) desired.
- Knowledge in video editing desired
- Experience with CRM software (e.g. Zendesk) and online reputation management platforms (Yelp Google).
- Ability to analyze customer feedback and use data to drive improvements.
- Strong interpersonal skills and a teamoriented mindset.
- Ability to handle multiple tasks while maintaining a focus on customer satisfaction.
Note: This job description is intended to outline the general nature and key responsibilities of this position. Other duties may be assigned and the role may evolve over time based on business needs.
Why This Role is Compelling
As a Customer Service Intern at alts youll be immersed in a high touch customer centric environment where your voice matters. Youll work directly with seasoned professionals in customer service and fashion contribute to realtime projects and gain exposure to both strategic and handson aspects of customer service building. Were growing fast and with that growth comes exciting opportunities for those who are proactive talented and ready to make an impact. Many of our past interns take the experience to toptier fashion and media companies.
Required Experience:
Intern
Employment Type
Intern
