Field Support Specialist
Field Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Field Support Specialist(FSS)
Private Duty Nursing Department
At Interim Healthcare of East Tennessee we believe the key to achieving the highest level of success is through customer AND employee service. As an FSS employee service is your main focus. Interim is a fast growing agency and ensuring our employees are set up for their success is a top priority. As a local family owned business we take a patient/employee first approach and our office is looking to add someone to add a level of ownership to the Private Duty Field Employees successes.
Essential Duties and Responsibilities:
- Assists candidates through the application hiring and onboarding processes i.e following up on completion of onboarding documents fingerprinting and drug screening
- Schedules and conducts orientation with new hires
- Provides thorough tablet and AXXESStraining for all new hires and struggling staff members
- Ensures accuracy of caregiver information in AXXESSand all other user interfaces
- Assists with the billing payroll Electronic Verification Visit (EVV) and medical records process
- Corrects overlapping EVVs and provides reeducation to repeat offenders
- Assists with various office administrative functions including faxing and emailing required documents
- Submitting field staff backgrounds and record requests to third parties as necessary
- Troubleshoots all tablet issues and note submission issues
- Delivers exceptional customer service to customers patients and family members especially in the context of troubleshooting and resolving issues
- Demonstrates positive professional interactions with all candidates caregivers team members clients and customers
- Partners with operations team to debrief on candidates and business development opportunities
- Performs other duties as assigned
Benefits and Perks:
- Full insurance benefits (Medical Dental Vision FSA HSA)
- PTO Program
- Life Insurance
- 401k Program
- Locally owned and operated business with owners on site
- Team atmosphere with a No one let behind attitude
For more information please callor email
We look forward to having you join our team!!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
