AsstMgr-Front Office II
AsstMgr-Front Office II
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Job Description
The Westin Warsaw a fivestar hotel in the heart of the city and part of the Marriott International family is looking for a passionate and dynamic Front Office Assistant Manager to lead our guest services team.
We value employees who contribute to our success offering extensive training and development programs to help grow their skills and careers. As part of our team youll work in one of Warsaws most stunning hotels featuring elegant rooms suites and a restaurant specializing in Mediterranean and Middle Eastern cuisine.
This entrylevel management role supports daily operations in Rooms Recreation and Guest Services. Youll oversee guest arrivals and departures maintain high cleanliness standards and ensure an outstanding guest experience while driving team performance and operational goals.
If you have a passion for hospitality leadership experience and the ambition to thrive in a premium setting wed love to hear from you.
Key Responsibilities:
- Oversee daily operations ensuring toptier service adherence to brand standards and exceeding guest expectations;
- Lead inspire and support the Front Desk and Westin Service Express teams to consistently deliver outstanding service and hospitality;
- Handle guest inquiries requests and concerns with professionalism efficiency promptness and a personalized approach;
- Collaborate with various hotel departments to ensure guests needs are met efficiently;
- Uphold and enhance premium brand standards maintaining the highest level of guest satisfaction;
- Implement and refine hotel procedures to optimize efficiency and service quality;
- Drive revenue growth and guest loyalty through upselling the Marriott Bonvoy program and tailored guest interactions.
Requirements:
- Minimum of 3 years of experience in Front Office Management or a similar role in a hotel environment;
- Strong leadership skills and ability to inspire a team;
- Exceptional communication problemsolving and organizational abilities;
- Knowledge of hotel management software (Opera) and operational processes;
- Passion for hospitality and a commitment to delivering excellence;
- Fluent in English; additional languages are a plus;
- F&B background and experience is a plus;
- Ability to work in a fastpaced highpressure environment;
- Understanding of budgeting forecasting and payroll management.
What we offer
- Special rates for team members their friends and family at our hotels;
- Tailored development opportunities;
- Private medical care and possibility to join a group insurance;
- Multisport card;
- Lunches in the employee canteen;
- Employee Referral Program with attractive bonuses;
- Diverse career opportunities worldwide;
- Diverse and open team as well as regular team events.
Required Experience:
Manager
Employment Type
Full-Time
