Senior Sales Support Coordinator - CEMEA

About Us

The Financial Times is one of the worlds leading news organisations globally recognised for its authority integrity and accuracy with a mission to deliver quality information and services worldwide.

At the FT curiosity thrives and ambitious thinking is rewarded. Here youre given the chance to reach millions create work that matters and deliver impartial journalism in a polarised world.

In our warm collaborative culture youll connect with a diverse community of experts who support your growth career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path youll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone with a focus on addressing those faced by underrepresented groups.

FT Professional

As part of the Financial Times one of the worlds most respected brands and news sources we at FT Professional work to help our customers get more from Financial Times journalism through additional resources curated news and actionoriented tools. We proudly serve over 7700 businesses governments and education institutions equipping users with specialist knowledge and tailored insights to help them make the best strategic and commercial decisions in an unpredictable global environment. FT Professional is entering a new exciting chapter in its growth journey with an ongoing focus on developing our existing offering along with creating new standalone and complementary products for our customers.

The Role

The Senior Sales Support Coordinator is a key role within the FT Professional team providing comprehensive support to the United Kingdom & Ireland and CEMEA Content Sales teams. The primary focus is on ensuring service and efficiency targets are achieved and maintained. The role is responsible for identifying and delivering process improvements across Marketing Sales and Support. The role needs to ensure that all global functions for digital and print are productive operationally efficient and supporting the achievement of FT Professional revenue targets.

Key Responsibilities

• • Team Leadership & Operations

    • Support the Team Leader and deputise in their absence helping ensure IRT and ART targets are met.

    • Supervise case queues Slack channels and phone coverage; publish the weekly rota and allocate cases based on volume reports.

    • Hold fortnightly QA sessions with feedback and support recruitment and training of new team members.

    Sales & Customer Support

    • Assist UK&I and CEMEA Sales teams with presales activities including lead qualification contract processing and invoicing.

    • Manage contract amendments (print and digital) nonstandard contract approvals and liaise with Legal and Finance as needed.

    • Provide phone Slack and email support on subscriptions pass leads to sales and resolve client queries on invoicing complaints and deliveries.

    CRM & Reporting

    • Maintain accurate customer records in Salesforce run regular reports and drive improvements in data quality and internal processes.

    Crossfunctional Collaboration

    • Coordinate with internal teams (credit control customer care circulation) and external partners (distributors thirdparty channels) to resolve issues and ensure smooth service delivery.

    • Collaborate with global Sales Support teams in New York Tokyo Singapore and Hong Kong.

    Project & Process Improvement

    • Contribute to special projects and support process enhancements within the FT Professional team.

Required skills and experience

Essential

• 23 years in a support or administration role.

• Strong analytical skills and process review improvements.

• Experience with reporting within Salesforce.

• Experience with case management and monitoring.

• Selfmotivated with the ability to work on own initiative.

• Excellent communication skills including process documentation.

• Solutionfocused problemsolving.

• Customerfocused attitude
  
  

Ideal:

• Strong collaborator with the ability to work collaboratively across teams.

• Stakeholder management experience.

• Experience working as part of a project team.

• Training experience.

• Experience with process improvement initiatives.

• Experience in collaborating closely with multiple internal departments and external partners.

Whats in it for you Our Benefits

Our benefits vary by location but we are committed to providing bestinclass perks across all our offices. These include generous annual leave medical cover inclusive parental leave packages subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

Weve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging inperson camaraderie and peer learning. Additionally we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions email and a member of our team will be happy to help.

Further information

At the FT we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application it is essential that all information provided is authentic and accurately represents your skills experience and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

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