CBL Customer Service Representative
CBL Customer Service Representative
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USD 19 - 21
1 Vacancy
Job Description
As a law enforcement Customer Account Representative you will work in a dual role consisting of:
1) Working directly with law enforcement personnel outfitting individuals with tactical gear (holsters flashlights boots tools) measuring for body armor and new uniforms and completing checkout procedures from start to finish in a retail setting.
2) Law enforcement customer account and relationship management responding to customer inquiries and order requests via phone and email.
This position requires knowledge of or the ability to learn the Emergency Responder Equipment market. Product offerings include but are not limited to: uniforms body armor holsters flashlights boots tools and other tactical gear.
Our Curtis Blue Line stores are open to the public MondayFriday 9:00am 5:00pm.
Duties and Responsibilities to include:
- Serve as primary point of contact for law enforcement customers and accounts including answering inquiries resolving complaints and providing updates on new products.
- Learn and gain a thorough understanding of all product offerings (such as tactical gear uniforms and body armor).
- Educate customers on all product offerings.
- Provide quality facetoface customer service interactions especially oneonone.
- Size customers instore for uniforms equipment body armor and related items.
- Accurately create draft and finalize Purchase Orders (P.O.s) according to customer needs.
- Process customer P.O.s accurately via phone and email.
- Perform a high volume of order entries quickly and accurately.
- Continuously build and maintain profitable relationships with customers.
- Answer incoming phone calls.
- Maintain cleanliness and stock of showroom floor.
- Other duties as assigned by management to address and provide effective support of company mission values and goals.
Prerequisite Core Competencies
- Ability to quickly understand and articulate all product offerings.
- Highly organized and detailoriented.
- Strong ability to multitask.
- Strong team player and able to work well with others.
- Effective communication skills (written and oral).
- Strong selfstarter with a solid work ethic.
- Demonstrated good judgement and a high degree of integrity.
- A history of continuing professional and personal development.
Must Have / Must Have Skills
- High School Diploma.
- High computer literacy (Outlook Microsoft Office general software).
- 1 years of work experience with highvolume data entry.
- 2 years of experience with facetoface customer service or customer account management.
Highly Preferred Skills
- Working knowledge of law enforcement product offerings (uniforms body armor tactical gear).
- 4 years of experience managing customer accounts.
- 4 years of experience with facetoface customer service.
- Experience with Enterprise Resource Planning software (NetSuite or similar).
About Us
Curtis Blue Line is the Law Enforcement Division of L.N. Curtis and sons a privately held family owned corporation established in 1929. Curtis Blue Line supplies law enforcement agencies with uniforms and equipment from 9 retail centers in the Western United States. Headquartered in Walnut Creek CA retail centers are located in Salt Lake City Utah; West Sacramento CA; Dublin CA; Santa Fe Springs CA; Kent WA; Tigard OR; Boise ID Phoenix AZ and Centennial CO. First class service and friendly relationship oriented sales are a priority for all team members of Curtis Blue Line.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
