Assistant General Manager
Assistant General Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Raines Co. Your Future is Now!
Position Summary: The Assistant General Managers purpose is to work with the General Manager to assure all operations are coordinated to exceed expectations. This position requires an exceptional service personality with a hands on approach. The successful candidate will also have a proven track record of team building and leadership superior service instincts and outstanding communication skills to effectively deal with guests and staff.
We offercomprehensive Medical/Dental/Vision benefits 401K a generous PTO program an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a familyowned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a familyoriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.
Essential Job Functions
- This is not a remote position
- Oversee the daytoday operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
- Communicate and enforce policies and procedures
- Recommend and/or initiate salary disciplinary or other staffing/human resourcesrelated actions in accordance with Company rules and policies. Alert General Manager of potential issues
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
- Supervise staff in multiple departments as needed
- Use companywide tools systems and applications without exception
- Provide handson support for front office operations
- Ensure accounts receivables are updated and invoices are sent and reconciled weekly. Followup with customer payments to ensure proper credit to accounts and escalate customer nonpayment issues immediately
- Front office revenue and reservation functions to ensure the delivery of superior guest services the security of monies credit card transactions and guest information and that established goals are achieved
- Ensure a safe and secure environment for guests employees and hotel assets
- Respond to guest inquiries to include complaints
- Report incidents to the appropriate people to include HR Insurance RDO etc
- Maintain a proactive human resources function to ensure positive employee relations training and development wage/benefit administration and compliance with policies and procedures and labor regulations
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
Qualifications
Prior Assistant General Manager Front Office Manager or Operations Manager experience
Proficient in Microsoft 365 or similar computer applications
Experience with brands PMS and Point of Sales systems
Minimum High school diploma GED or equivalent
Bachelors degree in Business Administration Hotel and Restaurant Management or related major preferred
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preemployment background check required.
Required Experience:
Director
Employment Type
Full-Time
