Business Systems Analyst

The Five9 IT organization is responsible for and passionate about bestinclass employee customer and partner experience. We work hard but our differentiator is that we place equal priority on teamwork collaboration and embodying our culture and values.

As a BSA you will have a solid foundational knowledge of business capabilities and how it can be leveraged to meet business needs in Quote to Cash and other GTM business functions. You will have a critical multifaceted role that is comprised of requirements gathering and analysis business process and user story documentation and champion for continuous process optimization.

This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.

Responsibilities

• Business Analysis & Requirements Management

• Engage with crossfunctional stakeholders to elicit and analyze business needs related to Salesforce.

• Translate business requirements into detailed user stories with clear acceptance criteria.

• Maintain and refine the product backlog ensuring stories are prioritized based on business value.

• Conduct gap analysis between current state and future state processes

• Collaborate with Salesforce developers admins and architects to design scalable userfriendly solutions using Sales Cloud Service Cloud and other Salesforce products.

• Understand capabilities (flows validation rules custom objects etc.) to a level where you can recommend solutions.

• Serve as the Product Owner proxy in Agile ceremonies: backlog grooming sprint planning daily standups demos and retrospectives.

• Assist the business with test cases for functionality validation user acceptance testing (UAT) and regression testing.

• Partner with QA and business testers to ensure solution quality and adherence to requirements.

• Business processes mapping and documentation.

• Act as a liaison between ITBP IT and business units to promote effective communication and collaboration.

• Support integration initiatives between Salesforce and upstream/downstream systems (e.g. ERP CPQ Marketing Automation)

• Contribute to Agile practices including Sprint planning sprint reviews and capacity forecasting.
  
  
• Track and report on key Agile metrics (velocity sprint progress defect resolution) to drive delivery transparency.
  
• Frame business requirements as user stories with acceptance criteria that are considered development ready

• Ensuring that development of the user stories meet delivery expected business results and meet success criteria

• Overseeing and facilitating and guiding the business product owners with UAT testing

• Partner with the IT Business Partners and business stakeholders to shape business demand.

• Develop domain knowledge to identify and evaluate and address multifunctional and crosssystem dependencies.

• Ability to make recommendations and ask relevant questions regarding upstream/downstream functionality intersection points.

Key Competencies

• Attention to detail and strong problemsolving skills

• Selfstarter with a high degree of flexibility independence and initiative

• Teamoriented mindset with a willingness to learn grow and collaborate

• Comfortable working in a fastpaced collaborative environment

• Strong communication organization and interpersonal skills

• Confident in ability to communicate with both IT and business at all levels of the organization

• Strong documentation business process mapping and analytical skills

• Ability to be organized timely followups proactive at communication

Qualifications:

• or equivalent CRM Billing and Revenue Management platform knowledge

• 5 years of experience in business analysis or related field

• Bachelors degree in computer science MIS or equivalent experience is desired

• Basic understanding of project management methodologies (Agile Scrum or Waterfall)

• Great at execution communication critical thinking and problem solving.
  
  

This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.