Sales Support Manager (F/M/X)
Sales Support Manager (F/M/X)
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Job Description
Your Team
As Sales Support Manager you will be in charge of carrying a part of the Revenue target for our SMB and Selfservice customer base. You will lead a team of 45 Sales Support Specialists who engage directly with prospects and customers to drive smallscale deal closures and promote customer satisfaction for our long tail of SMB customers. Your team plays a critical role in ensuring smooth onboarding rapid issue resolution and identifying revenue opportunities within our customer base.
You will work crossfunctionally with Sales Customer Solutions and Care teams to maximize the impact of this hybrid team across the customer lifecycle.
This is a new team that will require a leader with a strong problemsolving mindset and a creative cando attitude.
Yousign values autonomy ambition crossteam collaboration and continuous learning. You will be able to expand the role to reach a variety of topics ranging from Inbound marketing Productled growth and beyond acquiring strong crossteam visibility.
Your Missions
Team Management
Lead and coach a growing team of Sales Support Specialists based in Paris.
Drive performance motivation and personal development.
Build onboarding enablement and continuous learning frameworks.
Operational Excellence
Ensure timely responses to requests for transaction both on new deals and upsells in line with SLAs.
Drive execution and efficiency in ticket handling and inbound inquiries by setting up workflows and cadences.
Monitor KPIs such as Timetofirst contact conversion from support to deal and Revenue generation. Track weekly monthly and quarterly KPIs. Provide accurate forecasting and datadriven insights.
Sales & Revenue Contribution
Oversee and improve deal closing processes for small commercial opportunities.
Ensure team members consistently meet their monthly revenue and retention targets.
Collaborate with Sales teams on pipeline routing and expansion opportunities.
Customer Retention & Growth
Implement scalable practices to reduce churn and improve product adoption.
Equip the team to identify upsell and crosssell opportunities.
CrossFunctional Collaboration
Work with Product and Customer Solutions to relay customer feedback and influence roadmap.
Partner with Enablement and Ops to refine processes tools and reporting.
Who are you
Feel like applying Here are the main skills that will help you thrive as Yousigns next Sales Support Manager (F/M/X) :
Previous experience managing an SDR or inside sales team ideally in SaaS;
Strong coaching mindset with a track record of upskilling junior talent;
Experience in customerfacing roles: support inside sales success or account management;
Confident with Salesforce for lead management reporting and analysis;
Highly collaborative and organized with strong prioritization skills;
Fluent in English (French or another European language is a plus);
Available to work from our Paris office at least 4 days a week. Relocation can be arranged.
However If you dont match all of those criteria no worry ! You can still apply and let us know how you will be a good fit for the position our Talent Acquisition team will have a close look at your application.
What will you find at Yousign
- A dynamic scaleup that puts people first
- A management style that encourages autonomy and cohesion through common Objectives and Key Results (OKR)
- Topnotch work culture and methods
- Regular team events and biannual company meetings
- Numerous perks & benefits such as: charity day offered ESOP remote equipment private health and life insurance (Alan) learning & talent development advantages CSE subscription and more!
- Relocation package if needed
Recruitment Process
A first interview with Florent Mirigay Talent Acquisition Manager
An interview with your future manager Aleta Noujaim
A businesscase
A final interview with Fanny masson our CRO
Equal Opportunity at Yousign
At Yousign we embrace uniqueness and ensure every team member has an equal chance to contribute.
We offer equal job opportunities and maintain transparent fair processes across the board including pay.
Join us at Yousign where our differences fuel creativity and strength Lets leap into this amazing adventure together!
Employment Type
Full Time
