Technical Account Manager (m/w/d)
Technical Account Manager (m/w/d)
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Job Description
We are supporting a global technology company that empowers organizations to create meaningful digital experiences. As part of their continued growth they are looking for an experienced Technical Account Manager to join their team in Munich. In this role you will act as a trusted advisor to strategic customers ensuring the technical success of their solutions and maximizing the value of their investment.
Key Responsibilities:
Serve as the primary technical point of contact for assigned customers throughout their use of the companys solutions.
Define and execute a customerspecific technical strategy focused on solution health risk mitigation and executive alignment.
Identify technical risks and opportunities and coordinate mitigation and recovery plans with internal teams.
Maintain regular communication and governance with customer stakeholders and internal leadership providing clear updates on engagement status and outcomes.
Act as the customer advocate within the organization ensuring smooth issue resolution and prioritization of initiatives.
Drive innovation best practices and feedback into the organizations ecosystem.
Work closely with Customer Success Management Product Engineering Support Managed Services and Consulting teams as well as external partners.
Coordinate across multiple projects and teams building strong relationships with customer contacts at all levels.
Recommend how new or existing features can be used within the customers environment to deliver maximum value.
Lead regular service reviews and mentor junior team members as needed.
Requirements:
Bachelors degree in a technical discipline (or equivalent experience).
Several years of experience in technical account management consulting customer success or enterprise support roles.
Strong executive presence and ability to influence stakeholders at all levels including VPs and Clevel executives.
Excellent communication and presentation skills both inperson and virtually.
Strong problemsolving and conflictresolution skills with the ability to manage technical and business discussions.
Solid understanding of enterprise architecture marketing technologies and customer experience platforms.
Familiarity with development methodologies and enterprise software is highly valued.
Knowledge of tools in areas such as analytics personalization campaign management or digital experience platforms is a plus.
Willingness to travel to customer sites (approximately 1520%).
Whats Offered:
A dynamic role within a global leader in digital experience solutions.
Hybrid work model based in Munich.
Opportunity to work with some of the worlds most recognizable brands.
Access to the latest technologies and a chance to shape digital strategies at scale.
Supportive innovative environment with opportunities for growth and learning.
Employment Type
Full Time
