Risk Specialist , US MFN 3P Business

We are a small/startup team aligned closely with SFS (Seller Fulfillment Services) with a charter of increasing selection across US marketplace. We are focused on innovative ways to extend current fulfillment capabilities for sellers.

As a specialist on the US MFN 3P business team you will be responsible for ensuring a world class Seller experience in one of Amazons fastest growing and highest impact initiatives. As the program grows you will ensure that US sellers receive bestinclass support that allows them to grow their businesses without friction.

By focusing on auditing/ reviewing designing and implementing operational improvements for Sellers you will ensure that US MFN 3P Business is delivering the flawless experience that Amazon customers have come to expect. And knowing that the best Buyer experience starts with excellent Seller performance you will work closely with Customer Service and Seller Support to gather feedback on Buyer and seller painpoints that can be resolved through Seller experience improvements.

In addition to driving all key Seller operational initiatives end to end you will work closely with many teams including the MFN shipping programs (Premium Shipping Guaranteed Delivery and Same Day Delivery) and seller tools (Amazon Buy Shipping and Ship by Region) business teams that shape a Sellers experience.


Key job responsibilities
Results & Accountability:
Strong commitment towards goals and outcomes and to ensure Customer Experience metrics are maintained
Interprets metrics diagnoses underlying issues and recommends solutions to fix root cause
Drive a Zero Defect culture by managing controllable rootcause defects and ensure implementation of controls and minimize losses

Continuous Improvement:
Build and document the SOPs specific to the investigation and quality assurance processes and work to deploy globally
Develop and/or influences new ideas/approaches
Establish procedures plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments
Develop tools/mechanisms to enhance and expedite decision making

Communication:
Prepare daily/weekly reports to update senior management
Provide updates during weekly meetings to review metrics misses and actions taken
Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions


A day in the life
Audit selected cases to review seller contact reasons and their experience
Communicate findings to the wider audience such as program/ business teams
Work/ implement operational improvement coming from audits conducted
Support queue management wherever required
Identify abuse vectors for the programs and define policies to mitigate the risks associated with them.
Implement scalable mechanisms to quickly detect abuse occurrences within the program.


A completed Bachelors Degree from an accredited university or 3 years Amazon experience
Experience with performance metrics and process improvement (how when who)
Strong oral and written communication skills to create relationships with carriers and sellers.
Ability to think clearly and analyze quantitatively using multiple systems
Experience managing and executing programs to improve scale and leverage
Ability to multitask and manage multiple projects work prioritization planning and task delegation
Ability to effectively work with a variety of organizations management levels cultures and personalities
Experience communicating with technical and nontechnical stakeholders across multiple teams.


Proven track record of taking ownership and driving results
Passion for customers (both sellers and buyers)
Exceptional interpersonal and communication (both written and verbal) skill
Innovative and selfdirected
Excellent problemsolving skills
Ability to write SQL queries and drive data analysis independently
BS or Masters degree in Business or Engineering
3 years of relevant work experience in program or project management


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.