M&E Service Delivery Manager AMER, Amazon Meetings and Events
M&E Service Delivery Manager AMER, Amazon Meetings and Events
Posted on :
17-05-2025
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1 Vacancy
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Job Description
The Meetings and Events Service Delivery Manager AMER leads the execution of customer events and drives performance processes and quality standards across their region. They are responsible for elevating team performance and AM&Es reputation through excellence in service delivery. Working within AM&Es global strategy they optimize and implement programs while developing team strategies leading initiatives and maintaining governance standards. Success in this role requires strong multidirectional leadership and communication skills with an ability to coordinate effectively across all organizational levels.
This role is responsible for working with a team that is focused on developing bestinclass travel and event programs. As an ideal candidate you are an analytical thinker and detail oriented who thrives in a fastpaced and constantly evolving environment. A goal oriented high achiever who understands the importance of working backwards to exceed expectations.
At Amazon we are committed to and invested in sustainability because its a win all around its good for business the planet our customers and our communities. Amazon has cofounded and signed The Climate Pledge a commitment to reach net zero carbon by 2040. This sciencebased goal is a multiyear carbon emissions reduction goal that is aligned with getting to carbon neutrality 10 years faster than the latest scientific guidance.
Key job responsibilities
Customer Obsession
Identify service communication and process improvement opportunities throughout events delivery.
Lead the implementation of best practices and standard operating procedures and adherence to global playbooks.
Deliver Results
Under the leadership of the Global Service Delivery Manager develop deliver and implement strategic plans for the delivery of events
Review current service support models to ensure accuracy and reliability of delivery; with emphasis on consistency and optimization.
Inform and contribute to global expansion of AM&E program
Ownership & Bias for Action
Maintain frequent contact with key stakeholders. Share programmatic updates feedback and need to know information.
Regular reporting and updates to executive and leadership teams stakeholders and colleagues ensuring full understanding of progress direction and expected results at all times.
Invent and Simplify
Analyzes event processes and outcomes to identify areas for enhancement then partners across the organization to develop and implement innovative scalable solutions that streamline event planning and execution without adding unnecessary complexity.
Learn and Be Curious
Maintain knowledge of current trends and innovations in the meetings and events industry.
Have Backbone Disagree and Commit
Make difficult decisions while maintaining relationships
A day in the life
Daily activities include but are not limited to:
Daily leadership of all regional onsite Service Delivery teams across the region ensuring that all agreed SLAs and service standards are met.
Build highperforming teams through coaching mentoring and career development opportunities.
Act as point of escalation for all in region event service delivery issues.
Drive operational excellence across teams.
Lead and develop a global highperforming strategic team through effective management mentoring and professional development while fostering a culture of continuous improvement
Influence crossfunctional partners and senior leadership
Utilize Business Intelligence and Data Analytic tools to uncover hidden value
About the team
Were working to be the most customercentric company on earth. To get there we need exceptionally talented bright innovative and driven leaders.
Amazon Meetings and Events (AM&E) supports all Amazon event owners in achieving their business objectives. Whether the event is large or small; simple or complex; meetings/events are hosted within a corporate office a conference center hotel or a mix; our goal is to make it easier. We do that by reducing costs mitigating risks and enabling efficiencies all while ensuring we facilitate the event owners ability to focus on the content not the logistics.
4year college degree or equivalent work experience.
7 years of in Event Management or Program Management role.
Proficient with productivity software including Microsoft Outlook Word Excel Project and SharePoint
Intermediate to advanced userexperience with common Meeting Management technology.
Proven ability to define and execute change strategies.
Experience with crossfunctional teams to dive deep and find solutions to complex problems.
Experience communicating with technical and nontechnical stakeholders
Experience working in either meetings and events held withing corporate facilities or held at noncorporate facilities (hotels conference centers etc.).
Meeting planning strategic sourcing or hospitality experience.
CMP (Certified Meeting Professional) or other industry certification valued.
Strategic Meetings Management Program (SMMP) experience desirable in either 3rd Party or buyer role.
International meeting & event experience valued.
Microsoft Visio or CAD experience preferred.
Advanced userexperience with common Meeting Management technology is a plus.
Bonus: 3rdParty vendor/agency experience with direct account management operations and/or customer interface.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125200/year in our lowest geographic market up to $202400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This role is responsible for working with a team that is focused on developing bestinclass travel and event programs. As an ideal candidate you are an analytical thinker and detail oriented who thrives in a fastpaced and constantly evolving environment. A goal oriented high achiever who understands the importance of working backwards to exceed expectations.
At Amazon we are committed to and invested in sustainability because its a win all around its good for business the planet our customers and our communities. Amazon has cofounded and signed The Climate Pledge a commitment to reach net zero carbon by 2040. This sciencebased goal is a multiyear carbon emissions reduction goal that is aligned with getting to carbon neutrality 10 years faster than the latest scientific guidance.
Key job responsibilities
Customer Obsession
Identify service communication and process improvement opportunities throughout events delivery.
Lead the implementation of best practices and standard operating procedures and adherence to global playbooks.
Deliver Results
Under the leadership of the Global Service Delivery Manager develop deliver and implement strategic plans for the delivery of events
Review current service support models to ensure accuracy and reliability of delivery; with emphasis on consistency and optimization.
Inform and contribute to global expansion of AM&E program
Ownership & Bias for Action
Maintain frequent contact with key stakeholders. Share programmatic updates feedback and need to know information.
Regular reporting and updates to executive and leadership teams stakeholders and colleagues ensuring full understanding of progress direction and expected results at all times.
Invent and Simplify
Analyzes event processes and outcomes to identify areas for enhancement then partners across the organization to develop and implement innovative scalable solutions that streamline event planning and execution without adding unnecessary complexity.
Learn and Be Curious
Maintain knowledge of current trends and innovations in the meetings and events industry.
Have Backbone Disagree and Commit
Make difficult decisions while maintaining relationships
A day in the life
Daily activities include but are not limited to:
Daily leadership of all regional onsite Service Delivery teams across the region ensuring that all agreed SLAs and service standards are met.
Build highperforming teams through coaching mentoring and career development opportunities.
Act as point of escalation for all in region event service delivery issues.
Drive operational excellence across teams.
Lead and develop a global highperforming strategic team through effective management mentoring and professional development while fostering a culture of continuous improvement
Influence crossfunctional partners and senior leadership
Utilize Business Intelligence and Data Analytic tools to uncover hidden value
About the team
Were working to be the most customercentric company on earth. To get there we need exceptionally talented bright innovative and driven leaders.
Amazon Meetings and Events (AM&E) supports all Amazon event owners in achieving their business objectives. Whether the event is large or small; simple or complex; meetings/events are hosted within a corporate office a conference center hotel or a mix; our goal is to make it easier. We do that by reducing costs mitigating risks and enabling efficiencies all while ensuring we facilitate the event owners ability to focus on the content not the logistics.
4year college degree or equivalent work experience.
7 years of in Event Management or Program Management role.
Proficient with productivity software including Microsoft Outlook Word Excel Project and SharePoint
Intermediate to advanced userexperience with common Meeting Management technology.
Proven ability to define and execute change strategies.
Experience with crossfunctional teams to dive deep and find solutions to complex problems.
Experience communicating with technical and nontechnical stakeholders
Experience working in either meetings and events held withing corporate facilities or held at noncorporate facilities (hotels conference centers etc.).
Meeting planning strategic sourcing or hospitality experience.
CMP (Certified Meeting Professional) or other industry certification valued.
Strategic Meetings Management Program (SMMP) experience desirable in either 3rd Party or buyer role.
International meeting & event experience valued.
Microsoft Visio or CAD experience preferred.
Advanced userexperience with common Meeting Management technology is a plus.
Bonus: 3rdParty vendor/agency experience with direct account management operations and/or customer interface.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125200/year in our lowest geographic market up to $202400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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