(Santa Cruz County) Multi-Location Shop Manager - The Penny Ice Creamery
(Santa Cruz County) Multi-Location Shop Manager - The Penny Ice Creamery
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2years
$ 68640 - 73000
1 Vacancy
Job Description
The Penny Ice Creamery Made From Scratch
The Penny Ice Creamery is seeking an incredible passionate leader to join our organization as a MultiLocation Shop Manager!
Who Are We
The Penny Ice Creamery combines fresh local ingredients in small batches to create delicious artisanal ice cream. As one of the smallest dairy manufacturing plants in California our production from all organic dairy and sustainably grown ingredients is done in the shop in full view of our visitors.
The MultiLocation Shop Manager Position
The MultiLocation Shop Manager role is a great fit for a handson ambitious and organized professional who is excited and prepared to manage and oversee two Penny locations and teams in Santa Cruz County.
The Shop Manager ensures the smooth and efficient daily operations of two specified Penny Ice Creamery locations. This person must be a handson dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet shop needs and staffing needs as they arise.
The Shop Manager works closely with Upper Management to achieve business objectives at the shop level by implementing strategy through a combination of skillful execution and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role as well as the ability to build and nurture vital relationships with team members vendors patrons and the surrounding community. This person represents our wellestablished brand in both Santa Cruz County and Santa Clara County.
We operate four Penny locations in Santa Cruz County:
Downtown Santa Cruz
Pleasure Point
Aptos Village
Scotts Valley
Requirements
Manager Schedule
This position requires daytime nights (as late as 11:30PM) and weekends availability. The scheduling requirements reflect the consistent needs of the business.
Staff Management
- Train manage coach and discipline staff; upholding expectations of excellence
- Ensure smooth daily operations at all times
- Schedule staff and analyze labor cost on a weekly basis
- Communicate with staff regularly; perform weekly checkins to ensure success
- Be the first point of contact for staff inquiries questions and concerns
- Monitor and manage staff breaks
- Conduct working interviews to assess potential candidates
- Anticipate future staffing needs; strategize with Upper Management
- Monitor staff adherence to business policies and take corrective actions as needed
- Build and maintain a strong hands on managerial presence in multiple shops
Guest Service Management
- Demonstrate excellence warmth and professionalism in all guest service interactions
- Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
- Uphold The Penny Ice Creamery reputation and that of The Glass Jar Inc.
- Resolve delicate guest service situations with poise and professionalism
Inventory Management
- Oversee product quality at multiple locations
- Conduct weekly paper goods inventory at multiple locations and place orders as needed
- Conduct regular kitchen and ice cream inventories for multiple locations
- Coordinate deliveries of product across locations using requisition protocol
- Monitor & order apron towel sanitizer and soap inventory as needed
- Monitor inventory for all products or items at multiple locations as needed
Shops Management
- Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
- Oversee daily shop upkeep to maintain an impeccable presentation
- Maintain and troubleshoot essential equipment communicating any major issues to Upper Management
- Manage change banks; Monitor deposits and cash reconciliation for accuracy
- Make costcutting and efficiency recommendations to Upper Management based on regular assessment
Benefits
Medical/Dental/Vision Insurance
Paid Time Off
Opportunities for Advancement
Company Outings & Gatherings
Discounts at Select Local Businesses
CalSavers Retirement Savings Program
Paid HandsOn Training
Ice Cream and Coffee!
The Glass Jar Inc. is a farmtotable restaurant group established in Santa Cruz CA with a focus on the nexus of food and community. The Glass Jar Inc. owns and operates The Penny Ice Creamery The Picnic Basket and various community events.
Manager Schedule This position requires daytime, nights (as late as 11:30PM), and weekends availability. The scheduling requirements reflect the consistent needs of the business. Staff Management Train, manage, coach, and discipline staff; upholding expectations of excellence Ensure smooth daily operations at all times Schedule staff and analyze labor cost on a weekly basis Communicate with staff regularly; perform weekly check-ins to ensure success Be the first point of contact for staff inquiries, questions, and concerns Monitor and manage staff breaks Conduct working interviews to assess potential candidates Anticipate future staffing needs; strategize with Upper Management Monitor staff adherence to business policies and take corrective actions as needed Build and maintain a strong, hands on managerial presence in multiple shops Guest Service Management Demonstrate excellence, warmth and professionalism in all guest service interactions Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc. Resolve delicate guest service situations with poise and professionalism Inventory Management Oversee product quality at multiple locations Conduct weekly paper goods inventory at multiple locations and place orders as needed Conduct regular kitchen and ice cream inventories for multiple locations Coordinate deliveries of product across locations using requisition protocol Monitor & order apron, towel, sanitizer and soap inventory as needed Monitor inventory for all products or items at multiple locations as needed Shops Management Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits Oversee daily shop upkeep to maintain an impeccable presentation Maintain and troubleshoot essential equipment, communicating any major issues to Upper Management Manage change banks; Monitor deposits and cash reconciliation for accuracy Make cost-cutting and efficiency recommendations to Upper Management based on regular assessment
Employment Type
Full Time
