Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Are you passionate about supporting healthcare teams that change lives Do you thrive in a detaildriven servicefocused environment Virtual Rockstar is looking for a Medical Virtual Assistant to support a thriving therapy practice that provides holistic familycentered care to diverse communities in Minnesota.
This practice specializes in Speech Therapy Orofacial Myofunctional Therapy Occupational Therapy Feeding Therapy and Lactation Support and theyre seeking a reliable proactive VA to help manage the daytoday admin work that makes meaningful care possible.
About the Practice
This team is grounded in compassion inclusivity and a neurodiversityaffirming approach. Their mission is to support families through holistic individualized treatment and to do that well they need strong backend operations. That s where you come in.
Responsibilities
Youll become a key part of the admin workflow helping the clinical team stay focused on care while you handle the details behind the scenes.
Reception & Scheduling
Manage the appointment calendar and waitlist
Confirm reschedule and cancel appointments
Handle incoming phone calls and email inquiries professionally
Coordinate with therapists on daily scheduling needs
Patient Support & Communication
Follow up with patients postsession
Send personalized communications forms and treatment plans
Manage incoming referrals and patient records
Support telehealth coordination and respond to FAQs
Insurance & Billing Support
Verify insurance benefits and coverage details
Prefill and track plans of care and followup on upcoming due dates
Manage electronic faxes using RingCentral Fax and update tracking sheets
Create and send invoices record payments in SimplePractice
Assist with electronic claims (SimplePractice) and secondary billing (MNITS)
Admin Operations
Maintain and update electronic health records
Assist with payment tracking and overdue balances
Collaborate daily via email chat and morning checkins
Help streamline admin tasks currently managed by onsite staff
Requirements
2 years experience in a medical or therapy admin role (remote healthcare experience a plus)
Strong understanding of insurance verification and billing workflows
Proficient with SimplePractice Google Workspace Microsoft Excel and digital fax systems
Comfortable managing sensitive patient information with discretion and HIPAA compliance
Highly organized proactive and communicative a team player who thrives independently
Familiarity with the nuances of working with clinicians who value control over their schedules
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
