SPA Therapist
SPA Therapist
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Job Description
Job Purpose/Mission
The Spa therapist shall carry out treatments on guests as per their request to the guests satisfaction. They shall carry out diverse beauty treatments from the spa menu.
Duties & Responsibilities
Responsible for training all new spa attendants and ensuring all job requirements and standards are met.
Knowledge of Spa Software Systems is an added advantage.
Proficient with computers including Microsoft Office.
Effectively resolve guest complaints and communicate.
Coaching and evaluating spa team performance.
Assist with monthly inventory.
Maintain all guest supplies and assist in ordering as needed.
Maintain retail area and check retail stock daily.
Ensure adherence to quality improvement or corrective action plans.
Ensure cleanliness of all spa and gym areas.
Perform treatments massages pedicures and manicures to guest satisfaction.
May be required to perform spa services when and if needed.
Perform other reasonable job duties as may be requested by the management.
Relieve the Gym attendant and pool attendant as may be required.
Requirements
Handson experience in massage techniques manicures pedicures waxing and face/body therapies
1 year of working experience as a therapist
Communication and customer service skills
Userlevel computer skills
Excellent written/verbal communication skills
Excellent customer service skills
Must be passionate about the Beauty Health and Wellness Industry
Diploma in Beauty or related courses.
Diploma /Degree in Hotel Management 3+ years experience in an equivalent role with a rated Hotel Exceptional listening and communication skills. A polite, engaging personality. Commitment to customer satisfaction and service excellence.
Education
Degree/diploma in Hotel Management
Employment Type
Full Time
