Call Center Deputy Specialist
Call Center Deputy Specialist
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Job Description
Position Description
Position Summary
The Call Center Deputy Specialist delivers exceptional customer service by managing a high volume of incoming calls addressing inquiries and efficiently resolving customer issues. This role requires expertise in handling a variety of Tax Officerelated calls including Property Tax Services Automobile Services and Voter Registration inquiries as well as routing callers to the appropriate division within the department when necessary for further assistance.Duties & Responsibilities:
- Assist taxpayers with questions regarding Vehicle Registration Property Taxes and Voter Registration.
- Offer the best customer service experience possible to every customer.
- Handle a large number of inbound calls in a timely manner with accurate responses.
- Identify customers needs clarify information given research every issue and provide solutions or alternatives.
- Print fax and/or email forms/correspondences to customers.
- Adhere to all department policies and procedures.
- Have a working knowledge of the services provided by this office
- Other duties as required and requested by the Call Center Division Management
Harris County is an Equal Opportunity EmployerRequirements
Education & Experience:
- High school diploma or GED equivalent from an accredited institution within the U.S.
- Minimum of six (6) months of previous work experience in a customer support or client service center handling a high volume of calls.
- Minimum typing speed of 30 wpm.
Knowledge Skills & Abilities:
- Service Knowledge: Understanding of company offerings and troubleshooting. Must be able to learn and retain large amounts of automobile title and registration exempt Mechanic Liens NMVTIS and disabled information.
- Customer Service Skills: Proficiency in active listening empathy and conflict resolution. Personal Computer (PC) experience
- Microsoft Word Excel PowerPoint Access and Outlook
- Software Proficiency: Familiarity with call management systems and CRM tools. Ability to take direction and supervision.
- Communication: Strong verbal and written skills for clear professional interactions.
- ProblemSolving: Ability to resolve issues quickly and escalate when necessary.
- Time Management: Efficient multitasking and prioritization in a fastpaced environment work extended hours and/or flex between early and late schedules as required and without prior notification. Excellent organizational skills and ability to pay attention to details.
- Company Policies: Knowledge of internal guidelines compliance and privacy laws.
- Technical Support: Basic troubleshooting for relevant products/services.
- Emotional Intelligence: Ability to manage difficult interactions with empathy and professionalism.
- Team Player: Must maintain a professional attitude and appearance while demonstrating strong communication skills across all levels of management. The ability to work independently without constant supervision and contribute effectively in a teamoriented environment is essential.
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Call Center experience handling inbound/outbound calls.
Bilingual English/SpanishGeneral Information
Working Conditions Mental and Physical Demands:
- Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
- Largely sedentary role with minor physical effort required however it may at times involve long periods of standing walking bending reaching stretching climbing lifting up to 10 lbs or similar activities (e.g. filing delivering sorting).
- A frequent volume of work and deadlines impose strain on a routine basis
- Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
