Sr Mobile Expert, Bilingual Spanish
Sr Mobile Expert, Bilingual Spanish
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Salary Not Disclosed
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewSr Mobile Expert Bilingual are our most capable experts with a passion for delivering bestinclass customer service experience while also leveraging their retail expertise. Our companyowned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert Bilingual will have new systems and tools for solving all customer needs from research to resolution as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a onestop to resolution for solving customer pain points. Sr Mobile Expert Bilingual will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development resulting in an environment where they can best perform and grow. With a teambased culture that rewards and recognizes contribution to experience as well as store results Sr Mobile Expert Bilingual will be uniquely set up for success to deliver the BEST sales and service experiences in a customers lifetime.Job Responsibilities:
- Sells appropriate products features and services based on customer needs.
- Resolves customer pain points in one interaction utilizing instore systems and digital tools.
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things TMobile.
- Consistently leverages digital tools in interactions and onboarding.
- Works collaboratively to build and contribute to a culture of sales and service.
- High School Diploma/GED (Required)
- Retail: 12 mos. Neighborhood Mobile Expert Preferred
- Care: Elite Expert Account Care Preferred
- Care: Elite Expert Technical Care Preferred
- Customer Service Strong Customer Service skills: Passion integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
- Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
- Detailed Organization Strong organization multitasking versatility communication and attention to detail (Required)
- Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
- Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
- Success in resolving sales and customer service pain points. (Preferred)
- Consistently performs above company average in sales metrics. (Preferred)
- Demonstrated system and tool knowledge with the ability and aptitude to learn new skills. (Preferred)
- Strong problemsolving skills and ability to handle customer escalations with a calm and professional demeanor. (Preferred)
- Demonstrated ability to work in a fastpaced environment and handle multiple priorities simultaneously. (Preferred)
- Passionate about people teams and our Uncarrier values. (Preferred)
- Pass certification and quarterly recertification process. (Required)
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $28.50Annualized Incentive Target: $7200
Successful candidates actual incentive earnings vary based on performance and fulltime status. All employees at TMobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at TMobile is eligible for an Annual Stock Grant.
At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .
Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Senior IC
Employment Type
Full-Time
