Customer Service Representative II
Customer Service Representative II
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Job Description
DISA Global Solutions is an industryleading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.
DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and teamoriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
The Customer Service Representative I will deliver highquality support to clients by handling inquiries resolving issues and ensuring a positive customer experience through inbound and outbound calls as well as through chat and email communications. This role requires strong communication skills thorough knowledge of company systems and adherence to performance and compliance standards.
Work Location: Hoover AL
Schedule: Hybrid (3 days in office 2 days remote) Monday and Friday required in office.
Training: Mon Fri 8:00 am 5:00 pm CST
Work sched Mon Fri 8:00 am 5:00 pm CST
Key Responsibilities:
Respond to high volume client inquiries via phone (inbound & outbound) email chat and support tickets ensuring prompt professional and courteous assistance.
Use problemsolving skills to address questions troubleshoot issues and guide clients on available services and features.
Escalate complex or urgent issues to appropriate teams or supervisors as needed to ensure timely resolution.
Utilize proprietary tools including Microsoft Dynamics and other CRM systems to manage client data record interactions and process service requests accurately.
Conduct regular data entry tasks and maintain accurate uptodate records of all client interactions and case progress.
Adhere to industryspecific guidelines and company policies particularly those related to data protection and confidentiality.
Comply with quality standards for client service and communication ensuring a consistent and positive client experience.
Coordinate with other departments as needed to ensure seamless customer support.
Support special tasks and additional responsibilities as directed by the Client Account Manager to improve team and client outcomes.
Other similar and/or related duties as assigned
Key Skills and Experience:
High school diploma or general education degree (GED) or equivalent work experience.
2 3 years Customer service/Tech support experience and/or equivalent transferable skills (Working in a call center operator work working within the healthcare finance or government industry)
Proficiency with CRM tools such as Microsoft Dynamics preferred and ability to quickly learn proprietary systems.
Ability to handle highvolume client interactions while maintaining accuracy and a customerfirst approach.
Familiarity with industry policies and regulations with a commitment to following data protection standards a plus.
Physical Requirements:
While performing the duties of this job the employee is regularly required to speak hear have close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Walk (occasionally) sit up to 8hrs. a day stand (occasionally) use hands to finger handle or feel objects tools or controls; reach with hands and arms able to liftup to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography SkillSet and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at
Job Pay Range
$19.00 $21.00EOE/M/F/Vet/Disability
Required Experience:
Unclear Seniority
Employment Type
Full-Time
