Junior Solutions Engineer
Junior Solutions Engineer
Posted on :
17-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-05-2025
Job Description
About Lumafield:
Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.
Engineers make milliondollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AIdriven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components nondestructively.
We rebuilt the whole system from Xray capture to computer vision analysis to webbased collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.
Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.
About the role:
As a Junior Solutions Engineer at Lumafield you will be the frontline advocate for our customers ensuring they receive exceptional technical assistance and guidance at every stage of their journey. You will become an expert in Lumafields products working directly with users to resolve issues answer questions and maximize the value they derive from our technology. Your customerfacing focus will be key to driving satisfaction adoption and longterm success.
What youll do:
- Serve as the primary technical contact for customers responding promptly to support inquiries via email phone and webbased channels.
- Diagnose troubleshoot and resolve hardware and software issues related to Lumafields CT scanning systems and cloud platform.
- Guide customers through onboarding training and best practices to ensure seamless adoption and effective use of Lumafield solutions.
- Proactively monitor customer health conduct regular checkins and provide tailored recommendations to optimize their workflows.
- Collaborate closely with Product Engineering and R&D teams to escalate complex issues advocate for customer needs and contribute to product improvements.
- Develop and maintain clear userfriendly documentation FAQs and support resources.
- Identify opportunities to enhance the customer experience including suggesting custom solutions or workflow optimizations.
- Lead or participate in customer training sessions webinars and knowledgesharing initiatives.
- Track support metrics and customer feedback to inform continuous improvement efforts.
- Ability to travel as needed to support customers onsite (expected travel up to 25%).
About you:
- Bachelors degree in an engineering or a related technical field or equivalent experience.
- 03 years in a customerfacing technical support field service or application engineering role preferably in manufacturing industrial inspection or related technology sectors.
- Strong troubleshooting skills across hardware software and networked systems.
- Excellent communication skills with a demonstrated ability to explain complex technical concepts to nonexperts and experts alike.
- Empathetic patient and committed to delivering outstanding customer experiences.
- Comfortable in a fastpaced dynamic environment and able to adapt to evolving customer needs.
- Experience with industrial CT CAD or manufacturing inspection tools is a plus.
$75000 $95000 a year
Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!
In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.
Reach out if you want to be a part of what we are building.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
