Practice Administrator Lead
Practice Administrator Lead
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Job Description
Integrative Emergency Services LLC (IES) is seeking a Practice Administrator Lead. This role will provide comprehensive operational support to the Operations Manager and Medical Directors. Will coordinate consistent onboarding arrangement of schedules and champions training for new Practice Administrators across campuses. Provides consistent support and coaching to assigned Practice Administrators. Responsible for coorganizing weekly meetings to ensure consistency education on new or revised processes and fostering continuous collaboration within the team. Responsible for maintaining standard Practice Administrative duties at home site(s).
IES is dedicated to cultivating best practices in emergency care providing comprehensive acute care services creating value and supporting patients employees clients providers and physicians in pursuit of the highest quality health care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the may be assigned.
- Responsible for ensuring that all new hires into the practice administration team are trained adequately and onboarded consistently. Collaborate with other Practice Administrator Leads to ensure the PA onboarding checklist and relevant playbooks are covered in totality. Perform as a champion within assigned function related to training retraining and coaching Practice Administrators.
- Ensure new hires are oriented trained and new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.
- Identify improvement areas and assist with the development of training and/or tools to streamline processes and/or enhance service delivery.
- Train mentor and support Practice Administrators at assigned sites. Providing general guidance and first level escalation for any concerns or issues with the goal to resolve if within scope of role.
- Serve as an interim Practice Administrator for new start up sites and any vacancies within designated locations.
- Coorganize and colead the weekly PA meetings to ensure consistency across all facilities provide education on new or revised processes and ensure IES tasks and initiatives are managed.
- Share ideas/recommendations that foster improvement in productivity performance and morale.
- Ensure timely completion and maintenance of fair and adequate clinician schedules including but not limited to importing into databases and releasing to clinicians. Ensure all shifts are covered and resolve call outs in a timely manner. Serve as point person for assigned Practice Administrators to help navigate and/or resolve scheduling issues that arise.
- Provide administrative support to the department to include the Medical Directors clinicians and support staff. Facilitate connections with appropriate personnel for further assistance when required. Assist leadership team with support on operational needs. Communicate daytoday operational issues with clinical leaders timely.
- Schedule and coordinate meetings agendas minutes and calendars. Answer and screen clinician calls. Participate in and organize education social and quality events as requested.
- Maintain proper documentation including but not limited to assisting with writing Standard Operating Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
- Maintain clinical and/or operations dashboards as requested. Run and/or create reports as assigned which could include tracking and trending data. Monitor and report metrics as assigned.
- Assist with development and execution of operational strategies and planning activities. Provide input and adhere to all processes.
- Partners with IES departments including but not limited to Payroll HR Credentialing & Enrollment and Recruiting on processes and/or requests. Provide process inputs to other departments timely.
QUALIFICATIONS
Knowledge Skills Abilities:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent organizational interpersonal and verbal/written communication skills.
- Proven organizational and time management skills and the ability to work on a variety of concurrent projects in a time sensitive manner. Process improvement focused.
- Customer service orientation.
- Ability to establish and maintain positive working relationships with management business units vendors suppliers and customers.
- Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
- High levels of proficiency with MS Office applications.
- Detail oriented.
- Ability to use discretion appropriately and maintain confidentiality.
- Ability to read write and speak English proficiently
Education / Experience: Include minimum education technical training and/or experience preferred to perform the job.
Required:
- High school diploma or GED
- Minimum 4years medical office management or related experience
Preferred:
- Bachelors degree
- 1year prior scheduling experience
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Specific vision requirements include the ability to see at close range distance vision peripheral vision depth perception and the ability to adjust focus
- While performing the duties of this job the employee is regularly required to talk and hear
- Frequently required to stand walk sit use hands to feel and reach with hands and arms. Includes ability to walk through hospitalbased departments across broad campus settings including Emergency Department environments
- Possess the ability to fulfill any office activities normally expected in an office setting to include but not limited to:remaining seated for periods of time to perform computerbased work participating in filing activity lifting and carrying office supplies (paper reams mail etc.)
- Occasionally lift and/or move up to 2025 pounds
- Fine hand manipulation (keyboarding)
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hospital office environment
- The noise level in the work environment is usually low
TRAVEL
- May be required to travel to multiple localhospitals and occasional offsite educational events and/or training
- Other travel may be required as dictated by business needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The company is committed to creating a diverse inclusive and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age race religion nationality sexual orientation gender identity or expression disability or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds experiences and abilities and believe that the unique experiences of our team drive our success.
Required Experience:
Manager
Employment Type
Full-Time
