Unpaid IT Support Intern
Unpaid IT Support Intern
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Job Description
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone video and in person meetings and communications from emails using the @ domain. If you have any concerns or questions about communications you have received please send them tomso our team members can review.
NetDocuments is the worlds #1 trusted cloudbased content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive diverse environment where employees are encouraged to openly contribute creative ideas and innovation backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customercentric approach and employee enablement has allowed us to enjoy many accolades including being named among the& 2024 list of Inc. Magazines 5000 FastestGrowing Private Companies in America.
Other recent awards include:
- Twotime winner () National Top Workplaces
- Twotime winner () Top Workplace innovation
- Threetime winner () Top Workplace in the US by the Salt Lake Tribune
- Threetime winner () Best Companies to Work for by Utah Business magazine
- Threetime winner ( 2022) Top Workplace WorkLife Flexibility
- Threetime winner ( 2022) Top Workplace Compensation & Benefits
- 2024 Cultural Excellence
- 2024 Technology Industry
- 2023 Top Workplace Leadership
- 2023 Top Workplace Purpose & Values
- 2022 Top Workplace Employee Appreciation and Employee Well Being
NetDocuments is a hybrid remotefriendly workplace. Come join our team and work inspired each day!
Your opportunity for impact:
NetDocuments is seeking an unpaid IT Support Intern to assist our IT team in ensuring employees have a seamless and efficient technology experience. This in an onsite position in our Lehi UT office. As an IT Support Intern you will assist the IT support team in maintaining troubleshooting and supporting IT infrastructure systems and networks within the organization. You will work alongside experienced professionals to gain exposure to realworld IT environments help resolve technical issues and ensure systems run efficiently. The ideal candidate is eager to learn enjoys problemsolving and is excited about gaining realworld IT experience in a corporate setting.
What your contributions will be:
- Ticketing System Support:
- Log and track IT support requests in the help desk ticketing system.
- Provide timely responses and escalate when necessary.
- Hardware Setup & Maintenance:
- Set up and configure laptops monitors docking stations and peripherals for new and existing employees.
- Assist with office moves and workstation organization.
- Basic EndUser Troubleshooting & Support:
- Provide firstlevel IT support for Windows and macOS issues.
- Assist employees with software installation password resets and troubleshooting common software/hardware issues.
- Help with basic networking and VPN connectivity problems.
- Escalate unresolved issues to Tier 2 support.
- IT Asset Management:
- Maintain an accurate inventory of IT equipment including hardware and software licenses.
- Assist with device checkins/checkouts and asset tracking.
- User Account & Security Assistance:
- Assist with user account management including password resets and account creation within Active Directory.
- Support compliance with IT policies and security best practices.
- Conference Room & Meeting Support:
- Set up and troubleshoot AV equipment in meeting rooms.
- Assist with video conferencing tools such as Teams and Slack Huddles.
- Exposure to IT Projects:
- Participate in IT projects and assist with new technology implementations.
- Gain insight into IT security updates and system management.
- Other duties as assigned
Required Education and Experience:
- Currently pursuing or recently graduated from an ITrelated degree program (Computer Science Information Systems or related field).
- Basic understanding of IT concepts including networking hardware operating systems and troubleshooting.
- Familiarity with Windows and macOS environments.
- Strong problemsolving skills and attention to detail.
- Ability to work independently and in a team environment.
- Good communication skills both written and verbal.
- Eagerness to learn and adapt to new technologies.
Preferred Qualifications (optional):
- Experience with Active Directory Exchange or other network management tools.
- Basic knowledge of networking protocols such as TCP/IP DNS DHCP.
- Experience with troubleshooting common software and hardware issues.
What you will gain
- Handson realworld IT experience in a corporate environment.
- Exposure to enterprise IT tools and practices such as Active Directory Microsoft 365 and Slack.
- Opportunity to learn from experienced IT professionals and build a network.
- Potential for future employment at NetDocuments based on performance.
Benefits
- Flexible work hours in office (1530 hours per week)
- Access to mentorship and learning opportunities
- Networking with IT professionals in a leading cloud technology company
- Hybrid work environment with onsite handson learning
#LIONSITE
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs job requirements individual qualifications without regard to race color religion sex (including pregnancy) national origin age physical and mental disability marital status sexual orientation gender identity and/or expression military and veteran status or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success and we are committed to providing a work environment free of discrimination and harassment.
Required Experience:
Intern
Employment Type
Volunteer
