Business Operations & Aggregation Manager
Business Operations & Aggregation Manager
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1 Vacancy
Job Description
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance highcost debt and achieve their financial goals. Members today have mobilefirst access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
As the Business Operations and Aggregation Manager you will develop performance monitoring KPIs and product strategy for credit card data aggregation which is a critical component of LendingClubs DebtIQ product. You will also lead critical crossfunctional projects across the Personal Loans business and you can expect your purview to grow as you establish yourself within LendingClub. This role requires strong experience across analytics and monitoring strategy and operational optimization and communication with internal and external stakeholders. Your analytical prowess problemsolving skills product sense and ability to work effectively crossfunctionally will be key to your success.What Youll Do
Design aggregation analytics platform to monitor card linking:
- Create analytics dashboards to monitor aggregation performance across billers
- Develop and monitor aggregation KPIs including card refresh rates link rates and aggregation error monitoring
- Develop benchmark thresholds and error alerting for data quality deterioration
Optimize aggregation performance across aggregators and billers:
- Partner with product and engineering teams to evaluate data quality across aggregation platforms and their supported billers
- Refine aggregation strategy to expand coverage and develop internal expertise on card data quality across billers and aggregators
- Evaluate new aggregation providers to identify if they can drive material improvements to aggregation performance and data quality
- Conduct proofs of concept with new providers / solutions
Maintain relationship with key aggregation platforms:
- Maintain the business relationship with critical aggregation platforms
- Leverage relationships with key stakeholders at aggregators to escalate support during critical outages
Partner with Operations to triage and escalate aggregation errors
- Train operations associates to properly triage and file tickets with aggregators based on member feedback
- Develop path for operations associates to escalate consistent trends internally at LendingClub based on member feedback
About You
- 3 years of experience working in aggregation analytics operations analytics or product analytics in Financial Services or the digital product space
- Bachelors degree in business or quantitative fields (e.g. Economics Business Engineering) or equivalent work experience
- Analytical Skills: You have demonstrated experience developing KPIs for product performance building a monitoring program reporting performance and communicating datadriven insights to inform product improvement initiatives
- Stakeholder Management: You excel at coordinating with a diverse group of stakeholders both internal and external to ensure successful strategic initiatives
- Communication Skills: Proven ability to clearly articulate project scope in both documentation and presentation formats
- Technical Skills: Proficiency in SQL is ; familiarity with Tableau and Snowflake is recommended
- Industry Experience: Previous experience in the Financial/FinTech industry is a plus
Work Location
San Francisco
We are currently working a hybrid schedule and our teams are inoffice Tuesdays Wednesdays and Thursdays.
Time Zone Requirements
Primarily PT
Travel Requirements
If you need to travel for work LendingClub will cover your travel related expenses.
Compensation
The target base salary range for this position position is also eligible to receive a bonus (which is based on company performance employee performance and eligible earnings)equityand benefits. Our salary ranges other compensation and benefits offeredare determined by role experience level and location.
Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programsflexibletime off policiesfor salaried employees up to 16 weeks paid parental leave and more.
#LIHybrid
#LIBC1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
Manager
Employment Type
Full-Time
