Customer Service Representative
Customer Service Representative
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Job Description
The number one outlet center in the LA area is hiring qualified Customer Service Representatives to provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience. Maintain a high level of communication between customers tenants and with all management and employees of the Center.
- Ensures Customer Service area is open and closed timely (opening/closing time may vary).
- Ensure cleanliness for the Customer Service area including inventory and stock is accounted for and tracked.
- Assist all customers and tenants via phone or in person with general information store locations directions business hours transportation info and Special Event info.
- Serve as a representative of the California Welcome Center providing visitors with travel and tourism information.
- Assist the Marketing/PR department with traffic reports special events group sales sponsorships marketing initiative and promotion execution and ensures brochures/directories/promotional material is stocked at counter and throughout the center.
- Maintain stroller/wheelchair rentals and ensure all are returned in good condition.
- Process management and customer gift cards.
- Collects customer complement and complaint forms and distributes to Customer Service Manager.
- Assist the tourism department with greeting tour buses special events tour groups and VIP Lounge coverage including maintaining stock and cleanliness.
- Conduct regular property walkthroughs and promptly report any issues or maintenance needs including but not limited to common areas back of house elevators and restrooms.
- Monitor and assist vending machine operations including reporting malfunction or low stock.
EDUCATION and EXPERIENCE
- High school diploma or general equivalency diploma (G.E.D.).
- 0 2 years of experience in the field or in a related area preferred.
- Entrylevel experience using MS Office applications (for data entry reports).
- Ability to conduct research using the various search engines on the Internet.
- Entrylevel experience using Social Media Networking applications.
COMPANY BENEFITS
- Vacation and Personal paidtimeoff
- Employee wellness incentive program
- A positive and productive work environment
The Citadel Outlets is an equal opportunity employer. Reasonable accommodations may be made.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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