Supervisor, Mortgage Loan Processing
Supervisor, Mortgage Loan Processing
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Job Description
The Mortgage Processing Supervisor oversees the daily operations of the mortgage processing team to ensure timely accurate and compliant processing of residential mortgage loans. This role is responsible for supervising mortgage processors managing workflow resolving escalated issues and ensuring adherence to regulatory requirements and company policies. The ideal candidate will bring leadership mortgage industry knowledge and a customerfocused mindset to support successful loan closings.
What youll do:
- Supervise and lead a team of mortgage loan processors including training coaching and performance evaluations.
- Monitor daily processing activities to ensure loan files are completed efficiently and in compliance with internal standards and external regulations.
- Review and resolve escalated loan file issues and ensure timely communication with underwriters loan officers and customers.
- Collaborate with other departments including underwriting closing and compliance to ensure a smooth and timely loan pipeline.
- Develop and implement process improvements to enhance efficiency accuracy and customer satisfaction.
- Ensure adherence to all federal state and investor regulations including TRID RESPA and other applicable guidelines.
- Maintain uptodate knowledge of mortgage products investor guidelines and regulatory changes.
- Generate and analyze processing metrics and reports to identify trends and opportunities for improvement.
Qualifications :
What youll bring:
- High school diploma or equivalent required; Bachelors degree in business finance or a related field preferred.
- Minimum 35 years of mortgage loan processing experience with at least 12 years in a supervisory or team lead role.
- Strong understanding of mortgage lending guidelines (FHA VA FNMA FHLMC).
- Proficiency in mortgage loan origination systems (LOS) and document management software.
- Excellent organizational communication and leadership skills.
- Ability to manage multiple priorities in a fastpaced environment with a high degree of accuracy.
What you need to know:
- This is a hybrid role requiring 23 days in our Tempe office.
- Standard business hours with occasional overtime and weekends during peak periods.
Additional Information :
Achieve wellbeing with:
- Hybrid and remote work opportunities for certain roles
- 401 (k) with employer match
- Medical dental and vision with HSA and FSA options
- Competitive vacation and sick time off as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program physical and mental health wellness programs
- Up to $5250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve change the future.
At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 3000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona California and Texas. We are strategically growing our teams with more remote workfromhome opportunities every day to better serve our members. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your wellbeing first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
