Patient Accounts Representative
Patient Accounts Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Patient Accounts Representative is responsible for responding to incoming phone inquiries by assisting patients patient representatives or insurance carriers with patient account issues. This position will analyze patient accounts and will act as a customer service expert for the Revenue Cycle department.
- Full Time/Benefits Eligible
- Monday Friday 8am 5:00pm
- Columbus OH
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Answer incoming phone calls routed to the department.
- Analyze patient accounts identity billing issues and determine solutions with insurance companies. Follows appropriate steps in this resolution such as sending actions applying discounts requesting refunds etc.
- Work actions from COPC Practice Sites.
- Update patient demographic information in the Practice Management system and make any necessary system corrections to the patients account.
- Collect and process payments on patient accounts.
- Respond to patient concerns in a courteous and timely manner.
- Recommend quality and/or process improvement initiatives in order to more effectively and efficiently perform the job functions of this position.
- Adhere to the HIPAA guidelines regarding confidentiality relating to the release of financial and medical information.
- Communicate effectively and efficiently with physicians patients families coworkers and all others. Act as a customer service expert on patient account matters.
- Maintain the values and philosophy and mission statement of the company.
- Performs all other duties as assigned by supervisor.
QUALIFICATIONS:
- Preferred: 1 year working in healthcare setting
- Preferred: 1 year of customer service experience
Education Licensures & Certifications
- Required: High School diploma or GED
Knowledge Skills & Abilities
- Must possess strong analytical skills
- Must be able to work independently
- Working knowledge of Microsoft Teams Word Excel and Outlook
- Excellent relationship building skills
- Possess customer serviceoriented mindset
- Adaptability to learn new software systems
- Selfmotivated with ability to work independently or as a team member
- Ability to perform in a fastpaced environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
