Child Support Officer I
Child Support Officer I
Posted on :
18-05-2025
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1 Vacancy
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Job Description
Position Information
- Performs a wide variety of child support duties consisting of maintaining a caseload locating and interviewing custodial and noncustodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases for court hearings as necessary; and performs related work as required.
Working under close supervision Child Support Specialist I is the entry/trainee level in the Child Support Specialist series. Employees in this class receive inservice training and are given detailed instructions in the performance of duties related to child support laws regulations and a broad range of child support casework activities. As requisite skills and knowledge are developed greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Child Support Specialist II after one year of satisfactory performance at the entry/trainee level. Examples of Duties
- Duties for the Child Support Specialist I may include but are not limited to the following:
- Manages a general caseload consisting of child support legal actions and the establishment enforcement and collection of child support payment obligations based on established guidelines.
- Coordinates appointments for personal interviews with custodial and noncustodial parents employers and attorneys.
- Develops and analyzes information for the establishment of paternity.
- Uses a variety of methods systems and procedures for locating information on custodial and noncustodial parents assets income and liabilities.
- Evaluates income and expense data of custodial and noncustodial parents to determine and recommend child support payment obligations based on established guidelines.
- Responds to general inquiries and explains general child support laws court orders rules regulations and policies to public and staff.
- Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
- Prepares and processes legal documents necessary for the establishment collection and enforcement of child support obligations.
- Documents and updates customer information contact information case actions/history logs and records using a statewide automated system.
- Provides case status information explains the complaint resolution process and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
- Applies federal state and local codes procedures and rules in establishing and processing child support cases.
- Coordinates and/or conducts genetic tests when needed.
- Performs related duties as assigned.
EMPLOYMENT STANDARDS
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
Knowledge of:- Civil and criminal law and Federal and California laws and regulations pertaining to the establishment and enforcement of child support obligations.
- Sources methods and techniques used to locate noncustodial parents relatives and related persons assets income and liabilities.
- Techniques and methods for establishing paternity.
- Child Support specific collection methods and techniques.
- Legal terminology used when explaining legal procedures to customers or the public.
- When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
- The structure and content of the English language.
- Basic mathematics and business arithmetic including addition subtraction multiplication division fractions percentages and decimals.
Skill/Ability to:- Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases.
- Explain child support procedures regulations and requirements to individuals from a wide variety of educational and cultural backgrounds.
- Use effective interviewing techniques to interview a wide variety of people over the telephone and in person.
- Use patience tact and courtesy in firmly dealing with people who may be uncooperative unreasonable angry upset or hostile.
- Collect DNA samples to establish paternity.
- Use sound independent judgment to analyze factual information situations and people.
- Understand financial records such as tax records income and expense reports and employer earnings records to determine the amount of child support payment obligations.
- Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
- Organize work and set priorities in order to meet critical deadlines with minimal direction.
- Exercise initiative within the limits of assigned duties.
- Maintain the confidentiality of sensitive or personal information.
- Establish rapport and maintain effective working relationships with coworkers courts attorneys other agencies and the public.
- Be flexible and supportive of change.
- Ability to prioritize multiple assignments having conflicting deadlines.
- Effectively use computer and other resources to prepare and manage cases.
Minimum Qualifications
- Two (2) years of fulltime clerical experience which included interaction with the public;OROne year of fulltime experience performing debt collections duties which included interviewing others for the purpose of collecting information;OROne year of fulltime experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department;ORCompletion of 60 semester or 90 quarter units of college.
Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twentytwo (22) quarter units equals six months of experience. Supplemental Information
- Additional Information:
- The ability to speak read and write Spanish in addition to English is optional.
- Employees who drive on County business to carry out jobrelated duties must possess a valid CA Driver License for the class vehicle driven.
- The Department of Child Support Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
- Monterey County like all employers is required to verify an employees right to work in the United States. Accordingly on the first day of employment employees must have and show those documents that verify their legal right to work in the United States. Examples of accepted documentation are a U.S. Passport or Alien Registration Card or a drivers license and Social Security Card or a drivers license and U.S. Birth Certificate.
- Additionally our agency requires a valid social security card in order to process employee paychecks. Accordingly on the first day of employment employees must have and show this document.
- Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information.
- Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks.
VETERANS PREFERENCEIf you would like to request Veterans preference points as part of the application packet please attach a copy of your DD214 form to your application.TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.ELIGIBLE LIST INFORMATIONAn open eligible list will be established for the county of Monterey. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.RETEST PERIODOnce you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.Special Testing ArrangementsSpecial testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.APPLICATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATION
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
ABOUT MONTEREY COUNTY
Located on Californias picturesque Pacific Coast the County of Monterey is blessed with mild weather yearround and is home to miles of beautiful beaches spectacular mountain ranges groves of redwoods lowrolling foothills and a bountiful valley. With a population exceeding 400000 the County is proud of its vibrant citizenry great traditions educational opportunities and multicultural lifestyles. Boasting such worldrenowned attractions as the spectacular Big Sur coast 17Mile Drive Monterey Bay Aquarium Cannery Row the Steinbeck Center the Monterey Jazz and Blues Festivals and Pebble Beach possibly the worlds most famous golf course its easy to see why an estimated 4.3 million visitors a year make Monterey County their destination of choice.
In addition to a thriving tourist trade Monterey Countys economy is largely based on a vigorous agricultural industry. Known as the salad bowl of the nation the Salinas Valley provides fresh vegetables and salad greens to the entire country. Californias 16th largest county also provides many educational opportunities for its residents including California State University at Monterey Bay the Middlebury Institute of International Studies the Defense Language Institute (DLI) Presidio of Monterey and the Naval Postgraduate School (NPS). All these factors combine to make Monterey County a healthy economically diverse region eager to foster and sustain an enriching lifestyle for its residents.
ABOUT MONTEREY COUNTY DEPARTMENT OF CHILD SUPPORT SERVICES
Monterey County Department of Child Support Services (DCSS) is seeking enthusiastic applicants who genuinely care about the community and its members to join its team. Careers with the Department of Child Support Services offer the opportunity to enhance the wellbeing of children and the selfsufficiency of families by providing professional services to locate parents establish parentage and establish and enforce orders for financial and medical support. Monterey County DCSS assists parents to establish parentage medical and child support orders. In addition we help parents enforce medical and child support orders through various tools available to our department. We also assist parents with modification of child support orders when appropriate. We collect and distribute child support to parents as well as provide a full accounting of all child support owed paid and received. In addition our office will facilitate genetic testing as provided by law and will help with locate services to find parents for the purpose of establishing and enforcing child support.
Monterey County Department of Child Support Services welcomes values and encourages diverse voices opinions perspectives and backgrounds to foster an environment where all viewpoints are appreciated.
Monterey County is an Equal Opportunity Employer minorities veterans and persons with disabilities are strongly encouraged to apply.
To learn more about the Department of Child Support Services go to Experience:Unclear Seniority
Employment Type
Full-Time
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