Sr. Manager, Business Sales Implementation- Enterprise
Sr. Manager, Business Sales Implementation- Enterprise
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$ 105100 - 189600
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewWe are seeking a dynamic and strategic Sr. Manager Implementation Enterprise to lead a highperforming implementation team who oversees critical onboarding and implementation efforts for Enterprise clients. This role is critical in driving successful onboarding and activation of complex solutions for largescale clients ensuring a seamless transition from sale to service. You will partner crossfunctionally with sales leaders customer success product and operations teams to deliver a worldclass customer experience that accelerates timetovalue and supports longterm client success.
Job Responsibilities:
- Lead and develop a team of implementation managers responsible for onboarding enterprise customers across complex product offerings.
- Partner closely with senior TFB Sales and Operations leaders to drive national support growth implementation and retention strategies.
- Collaborate crossfunctionally with Marketing Legal Sales and Customer Care to deliver a seamless and differentiated customer experience.
- Continuously assess and improve TFBs implementation processes to increase sales productivity meet client timelines reduce escalations and enhance customer satisfaction.
- Define and track team performance through KPIs providing insights and reporting aligned with broader business objectives.
- Hire coach and develop leadership talent within the Implementation Management team to scale with the evolving needs of the business.
- Oversee and execute key projects and initiatives related to implementation strategy operational planning and customer delivery.
- Build and maintain consistent scalable processes and best practices across the Implementation Management function.
- Ensure the ongoing professional growth of direct reports by coordinating resources development opportunities and performance feedback.
Knowledge Skills and Abilities:
- Proven success building and leading highperformance customerfacing teams
- Exceptional communication presentation and interpersonal skills; ability to effectively articulate TMobiles Implementation value proposition to both internal and external stakeholders
- Influential leadership style with the ability to gain alignment and support for initiatives
- Strong collaboration skills; open to feedback and able to synthesize diverse viewpoints into action
- Strategic mindset with the ability to align team direction with broader TMobile goals
- Strong project and process management capabilities especially across large complex organizations
- Awareness of trends in both the wireless industry and customer sectors (Enterprise)
Education & Experience Requirements:
- High School Diploma/GED (Required)
- Bachelors Degree (Preferred)
- 10 years of relevant business experience in customer operations account management or sales support including experience managing large customer portfolios (Preferred)
- 47 years of experience leading people and teams (Preferred)
- Telecom industry experience (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $105100 $189600Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
