Software Support Triage Representative
Software Support Triage Representative
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Job Description
Create the future of ehealth together with us by becoming a Software Support Triage Representative
At CompuGroup Medical we have the mission of building groundbreaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce access and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases.
Learns basic functionality for all modules within the company software.
Determines which calls can be quickly answered and which should be routed to other queues or departments.
Uses good judgment when working with customers to assure that phone calls are answered quickly while balancing the customers needs.
Consults directly with customers via phone and email.
Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.
Proactively learns new skills in an effort to improve professional abilities and increase customer satisfaction.
Your Qualification:
Must be available between the hours of 7AM 7PM Central Time Monday through Friday.
Knowledge of Electronic Healthcare Records (EHR) systems medical terminology/medical office workflow medical billing or insurance and technical handson support in a professional hardware or software environment.
Ability to manage multiple tasks at the same time in a fastpaced and high call volume environment.
Good communication skills (verbal and written). Must communicate in a professional courteous and respectful manner to internal and external customers.
Working knowledge of Microsoft Office Suite (Word and Outlook).
What you can expect from us:
Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of ehealth.
Equal Opportunity Employer: At CGM we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous longterm perspectives.
Security: We offer a secure workplace in a crisisproof market.
Allround benefits package: Medical Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces flexible working hours hybrid work options and much more.
Convinced Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of ehealth.
Become part of a significant mission.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
