Care Coordinator
Care Coordinator
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Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cuttingedge technology compassionate service and worldclass user experience design.
At Collective Health Care Navigation plays a crucial role in helping people get the right support at the right time across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of our team of pharmacists social workers nurses dietitians and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our Care Navigation team youll have the important role of helping our members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation.
What youll do:
- Provide telephonic support for our Care Navigation program care managers and members we serve
- Take ownership of tasks as assigned for cases requiring additional nonclinical follow up and case coordination including but not limited to: scheduling appointments researching and answering plan benefits and claims questions provider research obtaining medical records with a focus on costsavings
- Work directly with members vendors and providers to ensure superior coordination of care
- Work with interdisciplinary team and bring task updates to daily huddles for care managers
- Comanage cases with care managers ensuring all assigned tasks are completed on time
- Act as liaison between Care Navigation and other Customer Service teams within Collective Health ensuring member needs are met in an accurate and timely manner
- Other duties and projects as assigned by Manager
To be successful in this role youll need:
- 1 years experience in customerfacing role
- To be Bilingual (Required): English/Spanish
- Prior customer service or healthcare experience is a plus
- Bachelors or Associates degree is a plus
- Medical Assistant or Pharmacy technician experience is a plus
- Ability to work in multiple systems with experience in Google Suite
- The want to simplify healthcare because you believe people deserve better
- The want to work in a fastpaced high volume environment to deliver personalized and eloquent member service
- Outstanding interpersonal communication skills both written and verbal and will use this to navigate sophisticated and moving member inquiries
- To maintain composure and compassion when balancing a high volume of tasks
- To be comfortable navigating multiple computer applications with dexterity
Pay Transparency Statement
This is a hybrid position based out of one of our offices: Plano TX or Lehi UT. Hybrid employees are expected to be in the office three days per week (Plano TX) or two days per week (Lehi UT).#Lhybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal equity. In addition to the hourly rate you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Why Join Us
- Missiondriven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive worklife balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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IC
Employment Type
Full Time
