Senior Site Specialist
Senior Site Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule
First Shift (Days)Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Standing for full shift Warehouse Will work with hazardous/toxic materialsJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer.
Location/Division Specific Information
Thermo Fisher Scientific Inc. is a worldclass company that offers coordinated lab services support and supply management. Our tailored service offerings and outstanding service experts have the flexibility and experience to effectively meet our customers laboratorys business needs.
What will you do
- Use inventory/order management electronic systems to perform the following activities: onsite program replenishments and disbursements receiving putaway stock rotation cycle counts order entry and expediting customer service call resolution product returns and backorder processing.
- Perform laboratory services such as order delivery and chemical inventory receipt/reconciliation
- Analyze maintain and reconcile various reports to ensure contractual requirements are met.
- Work within computer systems to access and follow standard operating procedures.
- Proactively communicate any customer concerns and/or potential problems to the supervisor.
- Address customer concerns within established resolution timeframes reliably.
- Embrace Practical Process Improvement (PPI) methodologies.
- May perform other responsibilities as assigned by management.
The main location site will be Bedford MA but ability to travel to the site in Andover MA will be required.
Education
- High school diploma or equivalent experience is required.
Experience
- 2 years of related experience within a laboratory setting is preferred.
- Experience working in customer service is also a plus.
Knowledge Skills Abilities
- Able to read write and speak English fluently.
- Strong verbal and written communication skills and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientifics values including confidentiality.
- Possesses a strong desire to serve the customer and the interpersonal skills to collaborate with various levels of personnel at the customer site.
- Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multitask and meet due dates as needed.
Physical Requirements / Work Environment
- Works primarily at customer sites which may require independent work. Work areas may include spaces where chemicalbased allergens are in use (such as penicillin tetracycline etc).
- Depending on the area of the building personal protective equipment may be required including lab coats coveralls hoods facemasks hairnets safety gloves steeltoe shoes bump hats and/or safety glasses.
- Must consistently lift push and pull 3040 pounds; occasional lifting of 50 pounds may be necessary using equipment like pushcarts pallet jacks and forklifts.
- Regularly required to stand or walk for prolonged periods.
- Ability to work overtime as needed.
Benefits
Thermo Fisher Scientific Inc. offers competitive remuneration healthcare and a range of employee benefits. We provide employment with an innovative forwardthinking organization and outstanding career and development prospects. Join our worldclass team and be part of an exciting company culture that stands for integrity intensity involvement and innovation!
Apply today!
Thermo Fisher Scientific Inc. is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific Inc. provides accessibility services for job seekers with disabilities. If you need assistance or accommodations during the application process please contact us at*.
- If you are a job seeker with a disability and need assistance or accommodation during the application process please call this dedicated phone line. We will not respond to messages left for nondisability related technical issues or other purposes.
Required Experience:
Senior IC
Employment Type
Full-Time
