Director of Primary Care Operations - Frederick Health Medical Group

Job Summary

The Director of Medical Group Primary Care Operations will:

Provide administrative oversight and direction of Medical Group practice operations including but not limited to directing and overseeing operational policies objectives and initiatives of the Frederick Health Medical Group. The position is responsible for developing strategic growth initiatives assuring the provision of quality care and strong financial performance of all Medical Group operations.

Provide oversight of and strategic and operation direction to communityfacing efforts in community health and engagement and grants management.

Supports the Mission of Frederick Health and complies with the Standards of Behavior.

Required Knowledge Skills and Abilities

o Works in partnership with the Medical Directors for the overall operations oversight

o Maintains a patientcentered medical neighborhood safety first environment

o Ensures the provision of services that are consistent with the mission and goals of the organization and meet or exceed national standards for quality service and staffing

o Ensures compliance with all regulatory requirements and exceeds all external license and accreditation requirements

o Plans develops implements and evaluates the clinical and administrative operations

o Manages by key performance metrics including:

o Volume levels and net margin projections are achieved

o Clinical program growth meets/exceeds plan

o Internal referral targets are met

o Provider recruitment goals are met

o Patient satisfaction score goals are met

o Contributes to ongoing assessment of future needs based on market information past performance and emerging trends

o Works as a dyad with the Medical Directors and effectively develops partnerships with physicians and other care providers to plan support and evaluate care and outcomes that result in a positive impact for the Total Cost of Care of our Community

o Collaborates with other FH departments to ensure goals are met. For example:

o Senior leadership for ongoing direction

o Clinical departments of pharmacy lab imaging housekeeping etc.

o Marketing to review market research trends and develop appropriate actions

o Development to support fundraising efforts

o Hospice to provide excellence in response and service coordination

o Human Resources to coordinate all HR support policies and practices professional growth and educational enrichment programs

o Utilizes current research findings for the establishment of standards practices and patient care models in the organization

o Creates a culture of interprofessional teamwork to identify appropriate quality initiatives metrics and goals

o Participates with leaders from management medical staff and clinical areas in planning promoting and conducting performance improvement activities

o Throughout the practices supports and implements employee engagement best practices

o Creates an environment in which others are setting expectations and holding one another accountable

o Ensures that care delivery systems are consistent with needs of customers and address emerging trends

o Participates with other members of the administrative team in developing implementing and evaluating strategic planning for the Medical Group. Identifies and acts on opportunities to enhance strategic business growth

o Provides counsel to the Executive Team in matters of patient care and business issues

o In collaboration with the Medical Executive acts as a spokesperson and interpreter to the medical and support staff in executing staff policies in daytoday management

o Collaborates with Human Resources to ensure effective recruiting compensation staff development policies and procedures to provide qualified employees to meet the organizations needs and to retain qualified staff

o Participates in crossdepartmental decision making and represents FHMG in FH based leadership meetings

o Promotes a culture that fosters service excellence

o Models ethical and compliant behavior. Installs internal controls and requires compliance with all laws and regulatory requirements

o Remains current on new and recommended practice standards through professional organizations and industry research/literature

o Other duties as assigned

Minimum Education Training and Experience Required

• Bachelors Degree in Business Health Care Administration Nursing or another related field required.
• Masters Degree in Business or Health Care Administration strongly preferred.
• Minimum of seven to ten (710) years management experience specific to healthcare and the delivery of healthcare services.
• Significant depth and understanding of medical practices clinical and business processes
• Demonstrated success in the areas of business development financial performance and oversight of patient care services with above average outcomes.
• Significant knowledge in billing contracts and processes
• Demonstrated experience of improving operations with positive outcomes in quality cost productivity and operating results
• Ability to use data that supports success in patient employee and physician satisfaction (CGCAHPS scores Press Ganey etc.) in addition to performance metrics and benchmarks that drive and sustain outcome improvement
• A visible leader with strong strategic and execution skills.
• Ability to stimulate collaboration build high performing teams and reach consensus.
• Track record in maintaining positive collaborative and effective relationships with physicians peers subordinates and superiors
• Superior team leadership organizational negotiation and decisionmaking skills.
• Excellent observation oral and written communication skills along with strong public speaking and presentation abilities.
• Selfstarter with a high degree of initiative innovation adaptability and independence.

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your familys needs. Life insurance ShortTerm Income Replacement and LongTerm Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience skills and education. If position is parttime salary will be prorated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. NonExempt positions may have shift differential and/or Overtime paid if applicable.

Pay Range: $98092.80 $156936

Required Experience:

Director