Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Closet Factory is a national franchise that has been in business for over 40 years. Our location has been locally owned since 2013. We are the leader in creating dynamic Truly Custom Solutions for every room in our clients homes. We design custom closets pantries home offices entertainment centers wall beds garages and much more. We are here to provide solutions for each of our clients organizational aesthetic and budgetary needs.
We are searching for another member to add to our closeknit team of individuals in Customer Service. We are seeking an experienced teamoriented customer service driven individual who understands the role the front desk staff plays as the face of Closet Factory. Customer service coordinators learn all about how we design manufacture and install so they can talk to clients and answer all of their questions.
Our office is fast paced where no two days are the same. There is a high level of activity so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You will encounter many different types of people and help them with their requests. We recognize people are our most important asset and will train you to excel in your position.
Responsibilities:
- Answer phones
- Schedule appointments for inhome consultations
- Give showroom tours
- Manage Social Media posts
- Respond to customer reviews
- Maintain customer database and input information into the computer
Requirements:
- Good organization troubleshooting and multitasking skills
- Computer experience including Word and Excel
- Strong and precise follow through
- Written and oral communication skills are essential
- Ability to prioritize work assignments critical tasks and routine work
Education:
- High School Diploma required
- Experience in homeimprovement industry a plus
- Experience in operations a plus
Job Benefits Include:
- Medical dental and vision benefits available
- 401K
Hours:
Monday Friday 8:00 am to 5:00 pm
Rate:
$20/hour
Required Experience:
Unclear Seniority
Employment Type
Full-Time
