Service Desk/Desktop Specialist
Service Desk/Desktop Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Service Desk Specialist/Desktop Support position will be responsible for providing technical assistance and support related to computer systems hardware or software including a custom iOS app for the business. This will include working with our technicians to resolve technical issues over the phone working with development staff testing new enhancements and providing input to the mobile hardware depot.
Location: Fishers IN
In Office: 4 Days/Week
What You Will Do:
- Provide technical assistance and support (in person over the phone and via email) for incoming questions and issues related to computer systems software and hardware.
- Properly escalate unresolved requests to the next level of support.
- Install configure upgrade maintain and support desktop systems.
- Participate in the development enhancement and maintenance of equipment and data.
- Identify document research and resolve incidents. If escalation is required this position is responsible for documenting tracking monitoring and ensuring timely request resolution.
- Work with Development staff to test handheld application and report enhancements.
- Deliver process documentation to field for application enhancements.
Basic Qualifications:
- 2 years of experience in a Help Desk/Service Desk environment
- 2 years Microsoft Office Experience: Word Excel PowerPoint
- 1 years of AirWatch Intune or other MDM administration experience
- 1 years of experience supporting iOS devices
- 2 years of experience with desktop imaging software
- 2 years of experience working with commonlyused concepts practices and procedures related to servers networks applications and hardware
- 2 years of experience utilizing call management software & monitoring tools such as ServiceNow
- 2 years experience writing user documentation for training and development
- 2 years experience utilizing time management tools and processes
Preferred Qualifications:
- Bachelors Degree in Information Technology Computer Science or equivalent work experience
- Excellent verbal and written communication skills
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment standalone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
