Sr. Technical Consultant, Risk & Resilience Expert Services

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr. Technical Consultant Risk & Resilience is the functional and technical expert of a customer engagement team consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Devlop solutions for our customers through technical configuration of the Risk & Resilience products
• Be the technical expert in how to best configure and implement the Risk & Resilinece product portfolio using ServiceNow leading practices focused on configuration vs. customization
• Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
• Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions standard capabilities in their efforts to improve their Risk & Resilience processes
• Participate in customer design workshops focused on ServiceNow Platform and Risk & Resilience solution technology
• Drafting more technicallyfocused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides adhoc oversight/training for the customers future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (REST/SOAP API Integration Hub etc.) with multiple systems
• Develop required workspace components using UIB and otherwise to meet the acceptance criteria
• Prepare all customerfacing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific services sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually driven by customer needs and internal meetings

Qualifications :

In order to be successful in this role we need someone who has:

• Current active ServiceNow certifications:
  • Certified System Administrator (CSA)
  • Certified Implementaiton Specialist in Risk and Compliance (CISRC)
• At least 5 years of ServiceNow configuration/development experience for complex highlycapable technologies inclusive of integrations
• Demonstrated ability to influence and consult (providing options with pros cons and risks) related to the Risk & Resilience solutions while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
• Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
• Proficiency in ServiceNow scripting and Glide Scripting
• Strong interpersonal skills customercentric attitude ability to deal with cultural diversity
• Proven team player and team builder

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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