Clinical Care Attendant
Clinical Care Attendant
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Job Description
Overview
Clinical Care Attendant
Grundy Family Medical Clinic
Full Time; 32 hours per week including evening and weekend hours
The Clinical Care Attendant is responsible for assisting the Physician Nurse Practitioner and Physician Assistant (collectively Provider) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider other clinical staff and direct patient care. Additionally the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards resources and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate the Clinical Care Attendant has continuous contact with Providers patients patient families/ significant others community agencies and patient care staff and management.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Clinical Excellence/Patient Care
- Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients immediately upon arrival to the clinic. Escort back to exam suite. Complete patient registration and associated paperwork or assist in online registration as needed based on patient need ability and desire. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.
- Obtain patients review of systems and history measure vital signs including but not limited to weight blood pressure pulse temperature and complete all necessary documentation in patients chart and consistent with clinical protocol.
- Offer patient convenience items (water coffee tea warm blankets etc.) to ensure patient is comfortable in exam suite and/or lobby.
- Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.
- If clinic offers Aidarex offer this option to patients and perform administration of prescription as directed by provider.
- Review after visit summary and provide instructions to patient as instructed by Provider.
- Call all patients back 4872 hours post clinic visit to perform mandatory follow up phone call.
- Consistent with UPC policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure.
- Keep exam rooms stocked with adequate medical supplies maintain instruments and sterilize as required.
- Take relay and process messages from patient Provider pharmacy consistent with training and licensure.
- Consistent with UPC policy maintain all logs and checks (e.g. refrigerator temperatures emergency medications expired medications oxygen cold sterilization fluid change etc.).
Employee Development
- Maintain UPC and department policies procedures and objectives; performs functions other than described due to extenuating circumstances.
- May serve other departments as assigned.
- Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings reading emails and regularly checking information on the organizations intranet site.
- Maintain regular and consistent attendance at work.
- Maintain compliance with CLIA OSHA Safety and Risk Management guidelines.
- Maintain compliance with Personnel policies and procedures.
- Monitor environmental conditions in order to secure protected health information.
- Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Perform all duties consistent with training and licensure.
- Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office.
Qualifications
Required:
- Graduate of an accredited program for Medical Assistants or completion of an accredited EMT course. OR 35 years of experience as a Certified Medical Assistant will be considered as an alternative minimum requirement if a graduate from a nonaccredited program. Being a graduate of a registered Apprenticeship will also be considered an alternative minimum requirements
- Current CMA certification for Certified Medical Assistant from AAMA NCCT AMT or NHA or EMT certification.
- Valid drivers license when driving any vehicle for workrelated reasons.
- BLS and Mandatory Reporter
Preferred:
- Graduate of an accredited program for RN/LPN license with associates degree.
- Completed Nationally Accredited Paramedic Program at the Certificate or Associates Degree Level.
- Two years experience in a Family Practice setting Urgent Care or related field preferred.
- Iowa or Illinois RN/LPN license.
- Current Paramedic Certificationand/or License as required by the State of Iowa/Illinois.
Employment Type
Full-Time
