MPS Global Employee Experience Leader

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.

As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.

Job Description

In a rapidly evolving payments landscape we believe that investing in our people is a competitive advantage. Were seeking a Global Employee Experience Leader for the Merchant Payment Services (MPS) division of U.S. Bank to drive the strategy programs and partnerships that make our company an exceptional place to workwhere talent thrives and culture drives performance.

This role is responsible for designing and executing a worldclass employee engagement strategy across our global workforce ensuring we deliver a consistent and highimpact employee experience that supports business growth operational excellence and regulatory readiness in a fastpaced and complex industry.

Key Responsibilities
Shape and Lead the Global Engagement Strategy: Define and implement a datainformed employee experience strategy aligned with our business priorities risk culture and peoplefirst values.
Drive CrossFunctional Leadership Alignment: Engage senior leaders across business functions (e.g. Revenue Product Strategy Operations Tech) to embed employee experience goals into strategic planning and people development efforts.
Lead Key Initiatives that Inspire and Motivate Talent: Champion programs that strengthen connection inclusion and purpose across the organizationespecially in highimpact areas such as frontline support sales teams and product delivery teams.
Analyze Feedback & Derive Insights: Support analysis of enterprisewide listening reports for the MPS division including engagement surveys and pulse checks. Translate insights into actionable recommendations with a strong focus on improving engagement and retention.
Action Planning & Accountability: Partner with People leaders and executive sponsors to create meaningful action plans based on feedback data. Establish KPIs and accountability models to track progress and communicate impact.
Collaborate Across Key Functions: Work closely with HR Internal Communications Learning & Development and Tech to deliver an experience that supports both our people and business.
Align with Enterprise EmployeeFocused Strategies: Act as a connector and MPS liaison across employeefocused strategiessuch as Community Impact and Inclusion Talent Strategy and Workforce Transformationensuring awareness understanding and alignment across initiatives and messaging.

The role offers a hybrid/flexible schedule which means theres an inoffice expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Located in Atlanta Georgia Charlotte North Carolina Knoxville Tennessee Minneapolis Minnesota

Basic Qualifications
Bachelors degree or equivalent work experience
At least 10 years experience with tools and techniques for planning organizing monitoring and controlling IT projects.

What You Bring
10 years of progressive Employee Engagement Organizational development leadership or HR experience ideally within the financial services or fintech space
Experience navigating complex highly matrixed environments with an understanding of the operational and compliance context in financial services
Expertise in employee engagement tools and survey platforms (e.g. Qualtrics) and a strong foundation in data analysis and storytelling
Strategic thinking with the ability to influence senior leaders challenge the status quo and drive cultural change across a dynamic global environment
Excellent communication skills with a knack for turning feedback into insights and insights into action
Proven success in leading global crossfunctional projects and enhancing the employee journey from onboarding to career development.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role location or hours):

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Shortterm and longterm disability

• Pregnancy disability and parental leave

• 401(k) and employerfunded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

EVerify

U.S. Bank participates in the U.S. Department of Homeland Security EVerify program in all facilities located in the United States and certain U.S. territories. The EVerify program is an Internetbased employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theEVerify program.